Operations Manager

Job Description

The Spirit of the Position:

The Operations Manager oversees the operation of the Denver Airport parking under the direction of the Assistant General Manager to ensure 24/7 professional parking management and operational excellence. The operations manager supports the operational team to ensure the parking operation is running as expected, ensures all dept are successful in completing daily tasks and duties and help coach, train and improve areas of opportunity.

As a company devoted to promoting an employee-focused servant leadership culture, the operations manager will support the programs and initiatives originating from our local and home office and help support the individual needs of their operational teams throughout their assigned location.

Compensation: $32.00/hour; non-tipped

Shift: Varies - 24-hour operation

Principal Job Duties:

- Manage and ensure daily business operation performs as expected; understand and report any anomaly that may occur that would impede usual business practices and flow.

- Promote and train first-class customer service.

- Lead, direct, and develop a team of employees to accomplish daily tasks and duties that will ensure daily reporting to the city meets contractual obligation and compliance

- Identifying high-potential employees to support the organization’s continued growth. 

- Assist with the management and development of staff to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.

- Identify, develop and modify procedures that improve efficiency and workplace safety.

- Manage the planning, scheduling, training, and directing of activities for the front-line staff, leads and supervisors to ensure expectations are met.

- Administer and assist in proper time entries into payroll system, payroll processing; ensuring sign off of electronic timecards on a weekly basis; collaborating with the local payroll department to ensure pay data is completed properly.

- Work with Human Resources to ensure proper wage and hour compliance.

- Assist in producing and delivering Daily, Weekly, Monthly, and Annual operational and financial reports as required.

- Managing, planning, scheduling, training, and directing the staff activities, which may require compliance with the Collective Bargaining Agreements. 

- Implement and complete other projects, programs, and initiatives that may arise from the operation of the assigned portfolio.

- Communicate with airport police department and emergency management teams regarding operations. - Additional related duties as assigned.

Skills & Requirements:

- Ability to seek improvement and create an environment of idea sharing and creative problem solving.

- Strong customer service skills and abilities. 

- Ability to identify areas of improvement and implement collaborative changes 

- Ability to be approachable and facilitate coaching conversations with employees and managers.

- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude). 

- Ability to encourage open expression of ideas and opinions. 

- Excellent teambuilding and interpersonal skills.

- Ability to work independently and multi-task.

- Identify and mitigate business and workplace risks 

- Ability to communicate professionally and effectively with all levels of the organization.

- Ability to interpret policies, procedures, and standard business practices.

- Demonstrates a sense of urgency and timeliness. 

- Must be able to clear and maintain airport badging requirements. 

- Must meet required speaking and listening skills assessment level

Physical Demands:

- Willingness to work in the elements – heat, wind, snow, rain, etc. 

- Ability to lift, push and pull at least 25 pounds.

- Ability to stand, walk and run for extended periods of time.

- Ability bend, stoop, squat and lift frequently throughout a shift.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.