Microsoft Licensing Specialist

Redapt Inc. is a pioneering world-class data center infrastructure integrator, technology engineering firm, and cloud services provider. Our teams focus on delivering innovative solutions and services that power our customers' most demanding applications and enable them to extract powerful insights from data that drive true business value.

We seek an experienced, motivated Microsoft 365 Licensing Specialist consultant to join our Managed Cloud team. The candidate should have at least 2 years of demonstrable experience producing technically focused responses around Microsoft M365 and modern workplace solutions including Licensing, Resell/Co-Sell CSP/MSP environment. This M365 technical sales consultant will also be client-facing and required to confidently & professionally present designed solutions. Given the nature of the role, a deep understanding of Microsoft 365 services and wider Microsoft modern management practices is required, with relevant Microsoft 365 Certified status.

What will you do?

As the M365 Licensing Specialist you will work closely with our business development, portfolio, and technology teams to ensure that the proposed M365 / Modern Workplace solutions are feasible, cost-effective, and aligned with our services.

As a leading Microsoft Managed Service Provider (MSP), we provide comprehensive technology solutions to our clients anchored around the Microsoft technology stack. In this role, you will serve as a technical expert and trusted advisor, collaborating with our sales team to drive business growth by delivering exceptional pre-sales support around Microsoft 365 and Modern Workplace solutions.

In this role, you will often act as the technical point of contact for the customer to prove credibility and ability to execute. You will manage customer expectations and issues regarding ongoing opportunities alongside the business development team.

Working with the Redapt Managed Cloud Team and supporting the sales team, the role will involve working with external clients & vendors, along with internal Service Account Managers and Business Development Managers to deliver solutions to our existing and future clients.

Responsibilities:

• Work closely with the business development team to identify and qualify opportunities, create proposals, and deliver presentations.
• Ensure that all technical responses are accurately addressed and highlight the strengths of our solution.
• Provide technical expertise and guidance to customers and prospects on Microsoft 365 solutions, including security, compliance, collaboration, and productivity, as it relates to licensing.
• Analyze, design and propose solutions that meet the customer's needs and align with their business goals, challenges and vision.
• Prepare and deliver presentations and demonstrations to the customers and prospects in the above areas.
• Collaborate with our technical teams to ensure that the proposed solutions are feasible, compatible, and scalable.
• Provide feedback and suggestions to the portfolio development team to improve the company's offerings.
• Liaise with the Operations and Professional Services teams to understand the effectiveness of the solutions provided and provide improvements for future bids.
• Travel to and from client sites for meetings and presentations, both individually and as part of a wider delivery team on an as needed basis.

What are we looking for in the successful candidate?

• At least 2 years of experience in a similar role or as a technical consultant, engineer, licensing expert, or analyst.
• Outstanding verbal and written communication abilities, capable of demystifying technical details for a non-technical audience.
• Adept analytical and problem-solving skills, with a creative flair for tackling customer challenges.
• Ability to travel to customer sites as needed - expectation is up to 10%.

Strong knowledge and hands-on experience with Microsoft 365 solutions, including:

• Microsoft Teams, SharePoint, OneDrive, Exchange, Power Platform and Entra ID, and associated licensing and Microsoft licensing models.
• Strong and demonstrable experience in the EUC arena, covering Windows 10/11, MacOS, iOS, Android, and Microsoft Intune.
• Valid ‘Microsoft 365 Certified’ Status

Equal Employment Opportunity:

Redapt is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. All employment is decided based on qualifications, merit, and business need.