Member Engagement Manager

Who we are

The San Francisco Bicycle Coalition is transforming our streets and neighborhoods into safe, just, and livable places by promoting the bicycle for everyday transportation. We’re seeking a passionate, highly motivated Member Engagement Manager with a commitment to transportation justice to lead our membership program.

The position

The Member Engagement Manager guides all aspects of San Francisco Bicycle Coalition’s robust membership and donor cultivation programs. Working with the Director of Development, they design and implement strategies to expand our member base, deepen member engagement, and increase member giving. Key functions include member events, communications, benefits, and analysis of member-related data and outcomes. Members power our movement through financial support and volunteering their time at our programs to make San Francisco a more bike-friendly city. The Member Engagement Manager plays a leadership role in the positive development of organizational culture, including working to ensure that SFBike serves more people in San Francisco and actively embraces our community agreements. They supervise the Membership and Development Associate and collaborate across the organization to represent our members’ interests internally to the organization, and our mission to a broad cross-section of our membership.

Commitment to Equity and Justice

The San Francisco Bicycle Coalition is an equal opportunity employer and acknowledges the historic harm biking culture and unequal access to transportation have inflicted upon underserved communities — including people of color, people with disabilities, people from working-class backgrounds, women, and people with LGBTQ+ identities. We believe that these communities must be centered as leaders in the work we do; therefore, we strongly encourage applications from people with these identities.

Specific duties and responsibilities include, but are not limited to:

• Manage and support the Membership and Development Associate.
• Develop and execute membership strategy, which includes creating annual plans and budget goals focused on growth of membership base.
• Create and execute a robust calendar of community-focused events to foster membership engagement and growth, including leadership on our flagship Bike to Wherever Day and Winterfest events, among others.
• Work with Development Director to steward higher-income members to renew at higher rates, become monthly givers, and/or become major donors through thoughtful, targeted relationship-building and direct asks.
• Work with organizational leadership to make progress toward our goal of building an organization that better serves all of San Francisco, with particular emphasis on representing low-income and historically marginalized people who bike.
• Design, administer, and analyze tools, such as the biennial member survey, to evaluate opinion trends among members; present results and use findings to guide membership priorities.
• Support Program and Advocacy staff in conducting streetside and event outreach activities, achieving specific goals related to base-building and member acquisition.
• Manage Monthly Giving program, including setting goals and strategies to grow the program while administering monthly giver accounts in Salesforce.
• Work with the Operations team to innovate the online portal for member engagement and retention, and improve the member user experience.
• Revise the Bike Friendly Business Membership Program; re-engage with businesses and make new business contacts. 
• Work with the Board of Directors’ Membership and Fundraising Committee to grow and engage membership.

Strong candidates will possess the following key qualifications:

We recognize that this position encompasses a number of different responsibility areas. We are committed to train and support our staff to strengthen their abilities in each area and we encourage applications from people who may not have all of the qualifications listed below.

• A deep commitment to the San Francisco Bicycle Coalition’s mission;
• Previous management and leadership experience, including at least five (5) years of progressively increasing responsibility;
• Event-planning experience;
• Interest in and passion for transportation equity, justice, and antiracism;
• Excellent communication and interpersonal skills;
• Experience with Salesforce or other CRM;
• Budgeting and forecasting experience;
• Successful design and execution of multi-channel campaigns using direct marketing, digital engagement, online solicitations, and related marketing vehicles;
• Exceptional writing skills for a diversity of media and audiences;
• Successful project planning and strategy implementation;
• Strong organizational, multi-tasking, and time-management skills;
• Volunteer experience and/or community involvement; and
• Fluency in languages other than English, specifically Spanish, Cantonese, or Tagalog.

Reports to: Director of Development

Direct Reports: Membership and Development Associate

Salary and Benefits: The annual salary for this exempt position is between $70,000 and $78,000, depending upon depth of experience. Full-time benefits include excellent medical, vision, and dental insurance with no employee contribution, as well as 10 days paid sick leave, 12 paid holidays and 3 weeks PTO (starting) annually, with PTO accruals increasing in subsequent years. Other benefits include a 36-hour work week, 100% match of an employee’s contribution to their 401K up to 3% of an employee’s annual salary, and commuter benefits.

Hours: Full-time. Flexibility to work nights and weekends; this position may require approximately three to seven nights per month and one to three weekend days monthly.

About the San Francisco Bicycle Coalition 

The San Francisco Bicycle Coalition works to transform San Francisco’s streets and neighborhoods into safe, just, and livable places by promoting the bicycle for everyday transportation. Our work is guided by our core values of Transportation Justice, Sustainability, People Power, and Joy. The organization’s culture reflects its grassroots origins and professional advocacy in equal measures. Our active membership represents San Franciscans of all ages and backgrounds from all neighborhoods who are working towards safe, sustainable, and more affordable ways to move around our city. The SF Bicycle Coalition is the largest city-based bicycle advocacy group in the nation and one of the largest member-driven groups in San Francisco.

To apply, please submit a resume and a PDF with your answers to the below three questions. Please make your answers roughly one paragraph each:

1. What inspires you to want to work at the San Francisco Bicycle Coalition?
2. What does transportation justice mean to you and how do you see it fitting into your career?
3. What skills and/or experiences do you have that would make you a good fit for this role?