Manager, Customer Program

FDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable.

FDH Aero is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero has locations in 14 countries across the globe, with more than 1,200 best-in-industry employees and over 650,000 square feet of inventory space.

For more information, please visit the FDH Aero website .

The Manager, Customer Program is responsible for overseeing and managing all aspects of customer programs. They will play a crucial role in driving sales and ensuring customer satisfaction. This position requires a deep understanding of aerospace products, and industry trends, excellent communication skills, and the ability to build and maintain strong relationships with customers. The Manager, Customer Program collaborates with various departments to meet customer needs and achieve business goals.

Responsibilities

• Build and maintain strong relationships with aerospace customers
• Manage Long Term Agreements (LTA) in quantum
• Coordinate procurement/replenishment efforts and more for LTAs
• Act as the main point of contact for key accounts, addressing their inquiries and concerns promptly
• Regularly engage with customers to understand their needs, provide updates on products, and gather feedback
• Oversee the execution of customer programs from inception to completion
• Generate KPI data
• Update Customer forecasts
• Monitor program timelines, budgets, and deliverables, and make adjustments as needed
• Stay abreast of industry trends, competitor activities, and market conditions
• Conduct market research to identify potential customers and areas for business growth
• Provide regular reports on market intelligence to the leadership team
• Develop and manage budgets for customer programs and sales initiatives
• Track expenses and report on financial performance to senior management
• Ensure compliance with industry regulations and standards
• Stay informed about changes in regulations that may impact customer programs
• Lead contract negotiations with customers, ensuring terms and conditions are favorable and aligned with company goals
• Monitor customer satisfaction levels and address any issues promptly
• Work proactively to enhance the overall customer experience and loyalty
• Collaborate with internal teams to ensure a seamless customer experience
• Provide training and support to the sales team regarding customer programs
  
  

Basic Qualifications

• Bachelor's degree in Business, Sales, Engineering, or a related field (MBA is a plus)
• Proven experience in aerospace sales, account management, or program management
• Strong understanding of aerospace products and industry regulations
• Excellent communication and interpersonal skills
• Demonstrated ability to develop and maintain strong customer relationships
• Proven track record of meeting or exceeding sales targets
• Strategic thinking and problem-solving skills
• Ability to travel as required
  
  

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.