Customer Service Manager

Job Summary

Avient Corporation is seeking a Customer Service Manager based at our site in Birmingham, Alabama. This position will be responsible for maintaining and growing the existing customer base by providing fast, right, cost-efficient, and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the expert SAP user role for the Customer Service Department. The Customer Service Manager has management responsibilities for personnel and daily activities for the Birmingham, Alabama (Glasforms) Customer Service Group.

Essential Functions

• Provide leadership for a team of direct reports. This includes performance evaluations, management of personnel related issues, implementation of performance plans, coordination of personnel changes, mentoring and coaching.
• Provide knowledge and provide SAP support to CSRs across the Advanced Composites platform.
• Responsible for setting and achieving goals for the group and its individuals with support from Supply Chain Manager and other functions.
• Responsible to drive continuous improvement for the group, as well as for the order fulfillment process.
• Maintain and grow accounts dedicated to Inside Sales Accounts.
• Provide proactive communication and prospecting to target markets within specified product lines.
• Direct interface with leadership and overall Avient businesses.
• Close working relationship with Planning and Commercial teams.
• Oversee the daily operations of the Customer Service Department.
• Schedule and lead training sessions as needed.
• Certify CSRs in their performance of SAP processes.
• Other duties as assigned.
  
  

Education And Experience

• Bachelor's degree in related field or equivalent experience is required.
• Must have expert proficiency in SAP.
• 5-7 years' experience in Customer Service, Order and Account Management.
• At least 5 years' experience in managing direct reports.
  
  

Qualifications

• Must have ability to lead others, drive engagement, and ensure accountability.
• Must have excellent attention to detail and analytical skills.
• Must be self-motivated with the ability to manage time and priorities.
• Must be able to lead and train others.
• Ability to multi-task in a fast-paced environment.
• Must have competent PC computer skills, e.g. Excel, MS Word, and PowerPoint.
• Must be able to effecively communicate one-on-one, in group settings, and across the organization.
  
  

Competencies

• Each position at Avient focuses on eight Core Competencies as a Leader of Self. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.
  
  

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to, handle, or feel objects, tools, or controls.
• Work is an a typical office environment.
  
  

Environmental, Health, Safety, & Security (EHS&S) Requirements

• Avient integrates EHS&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EHS&S requirements. Additionally, employees and management are responsible for reporting all EHS&S incidents immediately to ensure we keep EHS&S a priority within the organization.
  
  

Security includes physical security and cyber security.

Who We Are

Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

• Dyneema?, the world’s strongest fiber?, enables unmatched levels of performance and protection for end-use applications, including ballistic personal protection, marine and sustainable infrastructure and outdoor sports
• Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy
• Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
• Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility
  
  

Avient employs approximately 10,000 associates and is certified ACC Responsible Care?, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work?. For more information, visit www.avient.com.

Why Avient

Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well positively impacting our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.

At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance.

Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law.