Live Event Support Lead

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Job Overview

Milestone Technologies, Inc. is seeking an Audio/Visual Event Lead Technician to assist in planning and executing world class internal corporate events for our client. In this role, you will play a crucial part in ensuring that our events are well-coordinated, technically flawless, and deliver an exceptional experience. This position is ideal for someone who is detail-oriented, highly organized, and thrives in a fast-paced environment.

Our goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. This position is part of a larger IT team, so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and high-pressure environment.

How You Will Make An Impact

• Coordinate all technical aspects of AV support for internal corporate events, including but not limited to meetings, town halls, workshops, and presentations
• Technical expert and lead equipment operator on all aspects of AV in a corporate setting, including technologies like audio mixers, PTZ cameras, video switchers, wireless microphones, basic lighting, video playback systems, and more.
• Coordinate logistics for a team of 5+ local and remote AV Event Technicians, ensuring distribution of event coverage
• Oversee setup and tear down of mobile event equipment as needed
• Assist with post-event management including content editing/distribution and follow-up
• Oversee readiness and maintenance of installed equipment
• Help drive new and continuing employee training and serve as technical subject matter expert.
• Provide project management of a calendar of events, balancing near-term and long-term event planning needs, in collaboration with event coordinators and event producer teams
• Regularly liaison with high-level stakeholders including corporate executives and their assistants, providing excellent customer service
  
  

What You Will Need To Succeed

• Proven experience (5+ years) as an event technician in a corporate environment, with existing experience as a lead technician strongly preferred
• Extremely comfortable with operation of a wide variety of production equipment commonly utilized in corporate settings. The ideal candidate would be an expert in at least one area, comfortable with multiple, and able to quickly learn any lacking skills. Areas of expertise include:
• Audio mixers (i.e. Yamaha TF1)
• Audio accessories (microphones, wireless, etc.)
• Video Switchers (i.e. Ross Carbonite)
• Hybrid Video Conference Equipment (Zoom Rooms)
• Video Playback Software (i.e. PlaybackPro)
• Basic DMX Lighting Control
• Presenter control and display technologies (teleprompters, perfectcue, timers, etc.)
• Advanced experience with Zoom (meeting management, webinar management)
• Working knowledge of the following technologies:
• Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
• Documentation tools such as Confluence
• Project Management software such as Jira
• Ticketing systems like Service Now
• Experience managing shows and calling cues a plus
• Proven, excellent verbal and written communication skills
• Must be able to regularly work onsite, out of our client’s office in San Francisco
  

Preferred Skills

• Excellent organizational and multitasking skills, with the ability to manage multiple projects simultaneously under tight deadlines
• Exceptional attention to detail and a commitment to delivering high-quality work
• Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse teams and stakeholders
• Flexibility to work outside of regular business hours as needed to support event schedules
• Ability to adapt quickly to changing priorities and unforeseen challenges
• Experience working with external AV vendors and managing vendor relationships is a plus
  
  

Compensation

Estimated Pay Range: $40.00 - $53.00 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our?employees but?is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.?

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.