IT Technician

Job Description

Our client is currently seeking a highly skilled IT Technician to join their team on a full-time basis at their Overland Park, KS location. The ideal candidate will be responsible for configuring, troubleshooting, installing, and repairing various IT hardware and software applications. This role requires a proactive approach to IT support, ensuring that all technology resources operate efficiently. The IT Technician will also participate in complex projects, enhancing our IT Client Services and supporting cross-functional projects. This position includes on-call support duties during non-business hours and may involve other duties as assigned.

Responsibilities

• Configure, troubleshoot, install, and repair IT hardware and software applications, including laptops, desktops, peripherals, mobile devices, and network systems.
• Manage IT hardware assets in compliance with company policies and established procedures.
• Assist in the execution of moderately complex IT projects and contribute to project deliverables.
• Coordinate with third-party technical support vendors as necessary to resolve issues efficiently.
• Utilize ITSM platforms to manage, track, and record activities, ensuring adherence to service level objectives.
• Maintain up-to-date support-related procedural, technical, and administrative documentation.
• Provide intermediate support for complex end-user issues and service requests.
• Participate in an on-call rotation for support during non-business hours and perform additional duties as assigned.
  
  
  

Qualifications

• Proven experience in IT support, particularly in a similar role.
• Strong knowledge of hardware and software installation, configuration, and troubleshooting.
• Experience managing IT assets and familiarity with ITSM platforms.
• Ability to work effectively with third-party vendors and internal teams.
• Excellent problem-solving skills and the ability to manage multiple tasks efficiently.
• Strong documentation skills with attention to detail.
• Capability to provide on-call support as required by business needs.
• Effective communication skills, both written and verbal.
• Commitment to professional development and continuous learning.
  
  
  

About GDH

At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn't just a tagline – it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are

GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.