IT Systems Administrator

Company Description

Innovative Systems is a provider of mission-critical enterprise software solutions for independent service providers, offering market-leading products like eLation? for Billing & Operations Support System (BSS/OSS), InnoStream? for Multi-Generation TV (MG-TV), and APMax? for Voice over IP (VoIP). Based in Mitchell, South Dakota, Innovative Systems serves Telecom, Cable, Municipality, Power, and Utility customers across the country. For more information, please visit www.innovsys.com.

Role Description

This is a full-time on-site role for an IT Systems Administrator at Innovative Systems. The IT Systems Administrator will be responsible for system and network administration, providing technical support, troubleshooting IT issues, and maintaining information technology infrastructure. Primarily located in Mitchell, SD, remote and hybrid work is NOT available for this position.

Our IT Administrator is responsible for managing and maintaining the company's IT infrastructure, ensuring optimal performance, security, and availability of systems and networks. This role involves troubleshooting, configuring, and upgrading hardware and software, as well as providing technical support to end-users. This position would also provide IT-related support for our clients as required for the successful operation of our products.

Responsibilities

• System Maintenance: Monitor, maintain, and upgrade IT systems, including servers, networks, workstations, and applications.
• Security Management: Implement and manage security measures to protect data and systems from cyber threats.
• Technical Support: Provide outstanding technical support and assistance to end-users for hardware, software, and network issues.
• Troubleshooting: Perform advanced root cause analysis for software errors and service outages.
• Backup and Recovery: Develop and maintain backup and disaster recovery plans to ensure data integrity and availability.
• Network Management: Configure and manage network devices such as routers, switches, and firewalls.
• Documentation: Maintain accurate and up to date documentation of IT systems, configurations, and procedures.
• Compliance: Ensure IT systems comply with relevant regulations and standards.
• Project Management: Participate in IT projects, including system upgrades, migrations, and new implementations.
• Training: Develop expertise, share knowledge with coworkers on the latest technologies, and provide end-user training as needed.

Qualifications

• Bachelor's degree in computer science, information technology, network security, or a related field.
• Minimum of 5 years of experience in IT Systems Administrator role.
• Proficiency in the installation and setup of various types of networking gear, server hardware, and desktop and laptop computers.
• Fervent desire to keep current with the latest state of the art technology in the areas of communications, networking, hardware, and software.
• Technical Support and Troubleshooting abilities
• Experience in Information Technology
• Strong problem-solving and analytical skills
• Ability to work independently and in a team
• Excellent communication and interpersonal skills
• Relevant certifications like CompTIA Network+ or Microsoft Certified Systems Administrator are a plus