Impact Manager

Application Instructions

• Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.
• Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1

Impact Manager (IM) leads and develops a team of AmeriCorps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director and working from a partner school(s), the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will support AmeriCorps members through a challenging and rewarding year of service.

Job Description

City Year Providence (CYPVD) is seeking Impact Manager (IM) candidates who will manage and mentor up to two teams of full-time AmeriCorps members, overseeing the implementation of our service model in the partner schools we serve in Providence Public Schools.

Impact Managers are responsible for three main areas: program implementation, corps member program delivery and experience, and service partner management. The Impact Manager must be effective in relationship development and team management, coaching AmeriCorps members (ACMs) per team to deliver attendance, behavior, and course performance supports to students, as well as enabling a rewarding, productive, professional and successful year of service. In this way, the IM is responsible for managing the daily programmatic operations of their team and leading them to ensure that all goals and service outcomes are met.

Additionally, the Impact Manager serves as the primary City Year liaison in schools, building strong relationships with school administrators and personnel to successfully fulfill the services in the Statement of Partnership.

Reporting to an Impact Director, the Impact Manager plays a critical role in implementing City Year Providence’s school-based service model. Impact Managers are expected to serve in person at their school site, except on days when there are in-person meetings or trainings. This role is expected to work a 40-hour workweek, with standard work hours falling between 7am- 5pm, Monday – Friday, depending on the needs of the program.

Job Responsibilities

Service Impact Delivery

• Lead the execution of City Year’s Whole School Whole Child (WSWC) Tier 1 supports and Tier 2 interventions.
• Oversee whole school and class service implementation, including instructional support, thematic events, and culture enhancement.
• Establish clear, measurable objectives aligned with WSWC goals and capture best practices for community sharing.
• Utilize data analysis from various sources to identify trends, improve interventions, and enhance ACM performance.
• Supervise and support ACMS in executing coordinator roles and fulfilling service responsibilities.

Corps Impact Delivery

• Lead, manage, and coach up to two teams of 4-6 AmeriCorps members to achieve service performance requirements, meet AmeriCorps practitioner standards, and support members through their individual equity journeys
• Lead with a strong sense of City Year culture and values, consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools
• Guide ACMs to meet service performance requirements and maximize leadership development potential.
• Foster a culture of power and idealism using City Year leadership tools and best practices.
• Utilize performance management tools to set expectations, identify strengths, and facilitate individual development plans.
• Ensure ACMs are committed to student success and equipped to meet City Year standards.
• Support the management and development of returning AmeriCorps members (RACMs)/Service Leaders.

Partner Impact Delivery

• Develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for corps members to deliver academic, attendance and behavior supports for students.
• Build and cultivate strong partnerships with school leaders and key stakeholders.
• Demonstrate understanding of school priorities and collaboratively implement solutions aligned with City Year goals.
• Maintain a strong presence in schools, utilizing student data strategically to gain support for initiatives.
• Coach ACMs on developing productive partnerships with teachers and other school staff.
• Cultivate strategic community relationships and leverage resources to enhance service performance.

What You’ll Bring:

• Passion for education equity, national service, and the values of inspirational leadership, belief in the power of young people, social justice, empathy, inclusivity, teamwork, and excellence
• Aptitude for developing diverse talent through coaching, performance planning, and leadership opportunities
• Willingness to engage in conversations on race and all aspects of identity, along with a passion for developing practices grounded in diversity, belonging, inclusion, and equity
• Efficient time management skills: ability to meet deadlines and prioritize multiple projects
• Enthusiasm for investing in your own growth and development; ability to authentically model your passion for personal and professional development for those you lead
• Ability to adapt and excel in diverse, high energy, entrepreneurial, and rapidly changing environment

How You’ll Grow

• City Year values diverse skill sets and encourages staff members to seek continuous growth. A successful staff member in this position will bring and continue to develop themselves in the following competencies:
• Civic Knowledge & Fluency in Education Practice & Reform - actively seeks to understand current issues and debates related to national service and education policy and the impact they have on the communities we serve; can articulate how City Years’ service helps advance education reform
• Communication - clearly articulates information and ideas orally and in writing; translates mission and vision from organization level to AmeriCorps members; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback
• Executes to Results - accomplishes tasks on time with high quality; accepts accountability and takes initiative; achieves transformational results with students in the classroom and at the school level
• Problem Solving and Decision Making - applies knowledge, experience, creativity, and critical thinking in solving challenges; looks beyond the obvious for answers; uses sound judgment to make well-informed, ethical decisions; understands when to escalate issues for support
• Relationship Development - Establishes and builds diverse, mutually beneficial, and sustainable partnerships within City Year, with school partners, and in the communities, we serve; balances delivery of results with relationship building
• Team Collaboration & Leadership - Provides inspirational leadership that mobilizes diverse groups towards achieving goals; leverages diverse strengths of team members to achieve desired results; coaches and empowers others to lead; addresses and resolves team conflict proactively and effectively
• Talent Development - challenges and encourages professional growth of others; provides ongoing coaching to motivate others to achieve their maximum potential; takes a systematic approach to meeting the organization’s future leadership needs

Basic Qualifications

• Bachelor's degree in education, Social Work, Urban Studies, Youth Work, or other related field preferred
• Experience in management, non-profits, community service and/or youth work, or education
• Knowledge of large, urban education systems serving predominantly Black and Brown students, multi-language learners and communities
• Experience building and growing complex professional relationships with a diverse group of internal and external stakeholders
• Excellent written and verbal communication skills including active listening skills
• Strong problem solving, time and project management skills; ability to prioritize projects and tasks, assess and deploy resources
• Ability to execute a strategic plan and motivate staff
• Experience managing diverse teams, particularly managing teams of early-workforce members

Additional Qualifications:

• 2-3 years of relevant experience, work in the education sector preferred.
• National service experience is a plus.
• Proven relationships and experience working with / in Providence Public Schools is a plus.

Benefits

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

• Employment at City Year is at-will.
• City Year does not sponsor work authorization visas.