Honda Service Advisor
Location: West Covina, CA (On site) | Type: Full Time | Salary Range: $60,000-$150,000
As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda. You’re responsible for creating a super Norm Reeves Honda service experience for our guests and using your communication skills to build the bridge between guests and technicians.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience. This role is a great way to kick start your career with us!
What You’ll Do
As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda. You’re responsible for creating a super Norm Reeves Honda service experience for our guests and using your communication skills to build the bridge between guests and technicians.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience. This role is a great way to kick start your career with us!
What You’ll Do
- Greet guests as they arrive in the Service drive
- Communicate empathetically with guests about their vehicle
- Offer solutions and added services to guests
- Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
- Previous experience as a Service Advisor
- A valid driver’s license and acceptable driving record
- Creative, positive, team player attitude
- Ability to analyze situations and make win-win business decisions
- Honesty, empathy, and exceptional communication skills
- Leadership skills in team-based and independent settings
- Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Invest in Yourself – Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
- Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
- Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
- Time to Recharge – Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
- Celebrate and Rejoice – 6 Holidays Per Year to Spend Quality Time with Loved Ones.
- Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
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