Front Office Representative

Position Summary

The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

If you are outgoing, organized, and interested in building a robust and versatile skillset, then we want to meet you!

SHIFT:

Full Time | Part Time

WHAT WE OFFER:

Our quirky group offers a break from the repetition, with no two days that are ever the same. We a pleased to offer:

1st of the month following 30 days of service :

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan
  
  

90 Days:

• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement
  
  

1 Year:

• Paid Floating Holidays
  
  

RESPONSIBILITIES:

As a guest services representative, you will be the face of the Radisson La Crosse. You will be responsible for, but not limited to:

• Incoming and outgoing guests, phone calls, reservations and other day-to-day functions of the hotel
• Ensuring timely and impeccable prioritization and organization of your workspace and general lobby spaces
• Presenting a positive attitude and polished appearance to guest and team members
• Communicating effectively with all guests, staff and vendors
• Driving 10 person passenger shuttle to/from airport
  
  

REQUIREMENTS:

• Must be comfortable multitasking phone, computer and guest inquiries
• Must hold valid drivers license and pass a MVR background check and drug screen
• Ability to provide exceptional customer service and a Yes I Can! attitude
• Opera experience preferred
  
  

PHYSICAL DEMANDS:

• Ability to stand, stoop or bend for entire shift
• Ability to lift up to 20 pounds
  
  

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.