Director of Operations

Position Overview

We are seeking an organized, detail-oriented, and proactive Director of Operations to join our Shared Services team, which supports 7 office locations across 4 states. This role will support the overall operations and day-to-day functions of the organization, ensuring smooth business processes across multiple departments. The position will be responsible for managing administrative, operational, and cross-functional tasks that align with our company's core values and objectives.

This position will report directly to the CEO.

Key Responsibilities

As part of the EOS (Entrepreneurial Operating System) structure, the Administrative Manager / Operations Manager will be responsible for the following duties:

1. Leadership & Management Accountability (LMA)

• Support company leadership by overseeing key operational processes and driving performance improvement initiatives.
• Ensure all team members are aligned with organizational goals, providing guidance, coaching, and feedback as needed.
• Contribute to the development of company culture and maintain high levels of employee engagement.

2. Human Resources (HR)

• Oversee HR functions including recruitment, onboarding, employee relations, performance management, and compliance.
• Maintain personnel records and handle employee benefits administration.
• Implement and track employee training and development programs to ensure continuous improvement.
• Support leadership in managing employee performance and addressing issues when needed.

3. Information Technology (IT)

• Manage the company's IT infrastructure, ensuring systems and software are running efficiently and securely.
• Coordinate with IT vendors and service providers for software/hardware procurement, troubleshooting, and upgrades.
• Assist in implementing IT policies and procedures to maintain data integrity and cybersecurity standards.
• Manage all company’s operating systems, ensuring full functionality across the company.

4. Risk Management

• Identify and assess organizational risks, including legal, operational, and financial, and develop mitigation strategies.
• Maintain up-to-date knowledge of industry regulations and compliance requirements.
• Oversee insurance policies, safety protocols, and incident reporting systems to minimize potential risks.

5. Training & Development

• Lead our internal training team, ensuring employees are equipped with the necessary skills and knowledge to succeed.
• Develop clear onboarding and evaluation of technicians to ensure they are prepared for field activity and fulfillment of customer expectations.
• Coordinate professional development initiatives to foster employee growth and enhance job performance.
• Track training and development metrics to ensure program effectiveness.

6. Purchasing & Inventory Management

• Oversee procurement of materials, and equipment, ensuring appropriate inventory levels are maintained.
• Implement cost-effective purchasing strategies while maintaining high quality and service standards.
• Manage relationships with vendors and suppliers to ensure timely delivery and favorable pricing.

7. Other Duties as Assigned

• Handle ad hoc projects and operational tasks as needed, supporting the company's strategic objectives.
• Act as a point of contact for other departments, ensuring alignment and collaboration across teams.
• Assist the CEO and Integrator in driving initiatives to optimize efficiency and productivity.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Operations Management, Human Resources, or a related field (or equivalent experience).
• 5+ years of experience in an administrative, operations, or managerial role.
• Strong knowledge of business operations, HR policies, risk management, and IT systems.
• Proven ability to manage cross-functional teams and drive operational efficiency.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Experience with EOS or similar management frameworks is a plus.

Additional Information

• Competitive salary based on experience.
• Comprehensive benefits package (health, dental, retirement, etc.).
• Opportunities for growth and development in a fast-growing company.

Disclaimer:

• KSG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.