Desktop Support Technician Associate II

Support NASA missions! The Space Telescope Science Institute (STScI) is a multi-mission science and flight operations center for NASA’s flagship observatories on the Johns Hopkins University Homewood campus in Baltimore, Maryland. Learn more about our missions.

The IT Support Services Branch (ITSS) in the Information Technology Services Division (ITSD) at STScI seeks an IT Technologist, II for the Desktop Services team to provide world class customer service and technical support to STScI staff and partners. (#12477)

Candidates must reside in or be willing to relocate to our local market. (MD, DE, VA, PA, DC & WV). U.S. citizenship or permanent resident status is needed to meet ITAR requirements.

This role requires on site presence at our Baltimore location 5 days per week.

Responsibilities include:

• Configure and deploy computers using tools such as Jamf Pro and MECM
• Provide technical support to STScI staff and partners both in-person, telephone, and through other collaboration tools.
• Install, configure, troubleshoot and repair computers, peripherals, printers, VOIP phones, software, and other equipment.
• Assist with office moves for new and existing employees.
• Perform IT asset management duties including receiving, deploying, auditing and disposal of IT equipment.
  
  
  

Qualifications:

• Strong technical skills, including knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
• Excellent customer service and communication skills.
• Ability to effectively prioritize and execute tasks in an interrupt driven environment.
• Proven analytical and problem-solving skills.
• 3 years’ work experience in a related field.
• Ability to lift/move computer equipment up to 40 lbs.
  
  
  

The salary range for this role is $56.5-58k annually. The posted salary range represents a general guideline; however, STScI considers a number of factors when determining base salary offers, such as internal pay equity, the scope and responsibilities of the position, the candidate's experience, education, and skill, and current market conditions.

Our excellent benefits include:

• Employer retirement contribution – direct STScI contribution of 10% of your salary from your first day
• 12 days sick leave, up to 24 days’ vacation, and 10 paid holidays
• Flexible work schedule with work/life balance
• Comprehensive medical/dental/vision/prescription plans, and more!
  
  
  

TO APPLY: Please upload a resume, cover letter and online application using this link:

APPLY DESKTOP SUPPORT TECH ASSOCIATE II

Applications received by November 21, 2024 will receive full consideration. Applications received after this date will be considered until the position is filled.

Explore all career opportunities at www.stsci.edu/opportunities

STScI offers a flexible and welcoming workspace for all. STScI embraces the diversity of our staff as a strategic priority in creating a first-rate community. We strongly encourage women, ethnic minorities, veterans, and disabled individuals to apply for these opportunities. Veterans, disabled individuals, or wounded warriors needing assistance with the employment process can contact us at [email protected] EOE/AA/M/F/D/V.

As a leader in the astronomical community, AURA is committed to diversity and inclusion. AURA develops and supports programs that advance our organizational commitment to diversity, broaden participation, and encourage the advancement of diversity throughout the astronomical scientific workforce www.aura-astronomy.org/diversity.asp

As a recipient of U.S. Government funding, AURA is considered a government contractor subject to Equal Employment Opportunity and Affirmative Action regulations. As an Equal Opportunity and Affirmative Action Employer, AURA and all of the centers do not discriminate based on race, sex, age, religion, national origin, sexual orientation, gender identity/gender identity expression, lawful political affiliations, veteran status, disability, and any other legally protected status under applicable federal, state, and local equal opportunity laws. The statements below, as well as the requests for self-identification, are required under these regulations. We encourage your participation in meeting these federal reporting requirements for protection and assisting us in our record-keeping and reporting. Your responses are kept strictly confidential.