Your client is eager for product delivery. How will you handle R&D delays impacting the schedule?
When R&D setbacks threaten your product delivery schedule, transparency and collaboration are key. Here's how to maintain client trust:
- Communicate early about potential delays, providing realistic timelines and the reasons behind them.
- Explore interim solutions or partial deliveries that can keep your client's operations moving.
- Involve the client in problem-solving discussions, fostering a partnership approach to the delay.
How do you maintain client satisfaction when facing unexpected delays?
Your client is eager for product delivery. How will you handle R&D delays impacting the schedule?
When R&D setbacks threaten your product delivery schedule, transparency and collaboration are key. Here's how to maintain client trust:
- Communicate early about potential delays, providing realistic timelines and the reasons behind them.
- Explore interim solutions or partial deliveries that can keep your client's operations moving.
- Involve the client in problem-solving discussions, fostering a partnership approach to the delay.
How do you maintain client satisfaction when facing unexpected delays?
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