Dealer Services Representative

Opinel was founded in 1890 and is now run by the fourth generation of Opinels. Opinel is known globally for its craftmanship making knives and tools. We serve a wide variety of industries from sporting goods to housewares and gifts. Our products are manufactured in our own factory located in Chambery, France. The company operates a subsidiary in the United States, as well as agents, distributors and retailers in over 60 countries.

Overview: Opinel USA is seeking qualified applicants for the role of Dealer Services Representative. This position will serve as an integral member of the Wholesale team by ensuring that our accounts are managed with a high level of attention and overall accuracy.

Position: This position reports directly to the Director of Sales & Operations and is a full-time exempt position that requires the individual to be onsite at our corporate offices in Chicago, IL (60618). We do offer a two day per week work remote schedule.

Education/Experience: A minimum requirement of an Associate’s degree, 2+ years of relevant experience required.

What will you do:

• Order Management – Order Entering, Order Scheduling, Order Confirmation and Order Adjusting for Opinel USA Wholesale accounts.
• Invoicing & Bookkeeping – Issue invoices for orders and collect pre-payments. Collaborate with sales and accounting departments to track and report on Accounts Receivables.
• Maintain Accurate Customer and Product Data – Ensure the ERP system (NetSuite) is up to date with precise customer and product information.
• Logistics - Coordinate logistics operations with vendors and third-party logistics provider for smooth inbound and outbound shipments.
• Communication – Respond promptly and professionally to all retailers and sales representative emails, phone calls, and inquiries. Address questions, troubleshoot issues, and handle warranty concerns effectively.
• Work with EDI partners to set up and maintain order receipt, invoice processing, and other EDI functions.
• Inventory - Be knowledgeable of current inventory position and product availability. Answer all inventory related questions and produce ATS reports for account managers and reps.
• Returns - Process customer product returns and exchanges in a timely manner with appropriate follow-up communication.

What We’re Looking For:

• Accountability: Take personal ownership of commitments, consistently delivering and exceeding expectations.
• Communication Skills: Foster open communication throughout the organization, generating energy, excitement, and personal investment.
• Sense of Urgency: Approach business objectives with passion and speed, inspiring both internal teams and external partners or customers.
• Interpersonal and Communication Skills: Leverage strong interpersonal skills to achieve results through clear and effective communication.
• Independence and Time Management: Work independently with minimal supervision, prioritizing tasks to meet critical deadlines.
• Project Management: Proven ability to manage multiple projects effectively.
• French Proficiency: Knowledge of French is an added advantage.

Information Systems Candidate should demonstrate an understanding of:

Microsoft 365 - with emphasis on Excel and Outlook

Familiarity with NetSuite and/or another ERP Systems a plus.

Compensation & Benefits:

• $55-60K base salary (based on candidate’s experience), plus yearly bonus
• Health & Dental Plan - 75% contribution for employee, 50% for dependants
• Matching 401K, currently at 7%
• 3 weeks of paid time-off, plus 1 floating holiday
• Sick time in accordance with local regulations
• Discount on Opinel products