Commercial Lines Customer Service Representative

Who Are We

Toyota Insurance Management Solutions (TIMS) is an independent agency specializing in property and casualty insurance for Toyota and Lexus owners. TIMS partners with various insurance companies to offer coverage for your Toyota vehicle, home and other assets- all under the trusted Toyota brand.

Job Overview

Our Commercial Lines Customer Service Representative will assist the commercial lines team in the day-to-day service and sales associated with our dealer insurance service programs. This position requires a passion for customer service, strong problem solving skills and professional communication skills.

Job Responsibilities

• Works with and supports commercial lines team & other internal departments to ensure cohesiveness and timeliness of service execution.
• Builds personalized client relationships through demonstrated understanding of the service plan using multiple channels of communication such as phone, email or teams meetings.
• Maintain client information in agency management system to ensure client details are up to date and all correspondence is attached.
• With direction from the commercial lines team, perform transactions and tasks essential to managing programs to include the preparation of coverage documents.
• Verify policy and policy change information, facilitating corrections when necessary.
• Process and follow up on insured requests to ensure accurate and timely resolution.
• Assist clients in submitting first reports of claims, facilitates prompt response from carrier staff and follows up on claims status, according to agency procedures.
• Participate in miscellaneous team projects as needed.
  
  
  

Required Education And Experience

• 1-2 years of experience in an insurance agent environment.
• Bachelor’s degree in a related field or equivalent work
• Property & Casualty Agents
  
  
  

Required Knowledge, Skills, And Abilities

• Exceptional written and oral communication
• Experience with MS Office products preferred/required (specifically PowerPoint, Outlook, Word, and Excel).
• Ability to conduct complex tasks with many concrete
• Experience with an Insurance Agency Management System.
  
  
  

Required Competencies

• Customer-focused
• Detail-oriented
• Problem Solving
• Analytical
  
  
  

Work Environment And Physical Demands

• Ability to work within a Team environment under tight
• Fast-paced, entrepreneurial environment, where innovative ideas are
  
  
  

Compensation

Hourly: $20-$24 based on skills and experience.

Position Type/Expected Hours Of Work

Remote: 08:00 AM- 5:00 PM CST

What are the Perks?

• Healthcare packages to support your mental, physical, and emotional well-being.
• PTO and Paid Holidays – Helping you be a world changer outside of the office.
• 401K Matching – We are committed to team members’ financial health.
• Challenge and Opportunity – A tight-knit, fun environment that encourages personal and professional growth.
  
  
  

Scope Of Management

Total of direct reports: 0

Degree Of Travel

None

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.