Collections Specialist

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members’ growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years.

UMCU is currently searching for a bright, professional and friendly Collections Specialist to assist in all aspects of collection activities, including delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collections Specialist is also responsible for related legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts.

What's in it for you?

• UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplace
• Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits!
• Great downtown Ann Arbor location and we pay for the parking
• Paid time off including personal time, sick, vacation and even give back time to volunteer in the community
• Be part of a fast growing organization that gives back to the community it serves

What will you be doing in this role?

• Contacts members by telephone, letter, e-mail or in person to determine the reasons for the delinquent account and to assist the member in developing a plan to bring the account current
• Ensures that co-signers and co-makers are promptly and continuously notified on the status of a delinquent account and provides notification as needed.
• Initiates appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements
• Evaluates delinquent loan accounts and determines possible actions to assist member in repaying their obligations as agreed. This may include financial counseling, evaluating credit reports, and
• Maintains high level of professionalism in regard to confidentiality and service in collection efforts
• Monitor Fraud Software
• Determines appropriate action to take for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines. Initiates and follows-through on any action taken on the assigned accounts.
• Serves as UMCU representative in court hearings as assigned. Prepares any accounts to be recommended for charge-off
• Continues collection efforts on previously charged-off loans
• Assists in providing training to other department team members
• Demonstrates responsibility for security of member information
• Contributes to the improvement of credit union processes and procedures
• Provides reports of collection activities
• Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
• Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities
• Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program BSA/etc.
• Other duties as assigned

What you will need for this role:

• Associate's degree, or a minimum of 3 years financial institution or collection agency experience is required
• 1 year of credit union collection experience is desirable
• Sensitivity to confidential matters and ability to exercise discretion
• Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
• Strong verbal and written communications skills
• Must be a team player and possess a high energy “can do” attitude

Physical Demands/Work Environment

• The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
• While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision