Client Services Manager

Full-Time | Onsite

Company Summary

Pero Family Farms is a market share leader with over a century of dedication, commitment and integrity. Operating since 1908, Pero is the farm trusted by retailers and consumers alike. We are a fully integrated farming operation, with departments that specialize in organic farming, logistics, global supply chain management, national sales operations, food processing operations, and strategic marketing functions. Our operation includes over 35,000 acres spanning across the East Coast of the United States from Florida to New York, with distribution and production facilities in several different states. We pride ourselves in maintaining a strong family heritage and tradition that has been dedicated to quality, innovation, and excellent customer service that has been feeding America’s families for over a century. Our family’s passion for farming remains unwavering, with a vision to continue the tradition for many generations to come, whilst maintaining the reverence and trust it has established with the American consumer.

As we expand our offering to include an assortment of organic vegetable options; we have become one of the largest organic vegetable growers in the country and we are looking to grow our workforce family. Join us in continuing and strengthening our position as a market share leader dedicated and trusted by retailers and consumers alike.

Position Summary

The Client Service Manager is responsible and accountable for the achievement of the full spectrum of customer service and client management of delegated and potential customers, as directed by Director of Client Services, Executive VP of Sales, and Chief Sales Officer. There are expectations for the CSM to become a professional expert at managing day to day and future business propositions and or problem-solving issues with one’s own creativity and/or willingness to ask for direction from the Director, when necessary.

Essential Functions

• Proven track record of growing sales and leading customer service team members in the food manufacturing industry, demonstrating the ability to lead the team to ensure high performance and continuous improvement.
• Plan and prioritize personal sales activities and planning processes in order to achieve agreed upon business goals and objectives including sales and costs.
• Set clear goals and expectations with the team, and regularly monitor performance metrics to track progress and identify areas for development.
• Continuously assess and optimize service delivery processes to enhance efficiency, effectiveness, and client satisfaction.
• In-depth understanding of the Foodservice Network, food manufacturing industry, including knowledge of industry trends, market dynamics, regulatory requirements, and best practices.
• Demonstrated understanding of financial principles and metrics relevant to client services management, including revenue forecasting, budgeting, and profitability analysis.
• Manage pricing and margins with guidance from the Director of Client Services and/or CPO, as directed during absences, illnesses, vacations, etc.
• Proven ability to collaborate effectively with internal stakeholders across departments, including sales, marketing, operations, finance, and quality assurance.
• Perform administrative duties pertaining to new order entries, order changes, etc.
• Compile lists of prospective customers and commodities for use as sales leads.
• Solicit new business to existing customers.
• Develop and implement strategies to retain existing clients, identify trends while collaborating with sales teams to drive revenue growth.
• Explain the details of all Pero services to prospective customers.
• Respond to and follow up sales inquiries using appropriate methods.
• Prepare sales Ads or promotions for current/new accounts with final approval from the Director of Client Services and/or Executive VP of Sales.
• Provide weekly or as requested progress reports to management, with help of CPO or analytical department.
• Communicate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
• Cross train to be responsible for other CSM’s roles during absences, illnesses, vacations, etc.
• Manage personal time and productivity.
• Provide proper training and mentoring of Client Service Assistant Managers and Coordinators within team and elsewhere as directed and needed.
  
  

Education And Experience

• Bachelor's degree in business administration, supply chain management, or a related field.
• 5-7 years of proven experience in client services, customer relations, or account management, preferably in the food manufacturing industry.
• Certified Customer Service Professional (CCSP) or Certified Manager (CM) not required but preferred.
• Demonstrated experience in a leadership or managerial role, with a track record of leading high-performing teams and driving results.
• Strong communication (written and verbal) and interpersonal skills, with the ability to build rapport and collaborate with internal teams.
• Experience in resolving client disputes, managing escalations, and mitigating risks to maintain positive client relationships.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in project management tools and CRM software, as well as Microsoft Office suite.
• Analytical and innovative mindset with the ability to interpret data and make data-driven decisions.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Knowledge of food industry regulations and quality standards is a plus.
  
  

Company Benefits/Perks

• 401(k)
• Health, Dental, Vision Insurance and more
• Paid Time Off (PTO)