Client Accounts Analyst

Honigman is a premier business law firm, based in Michigan with an international practice. Consistently recognized in Michigan as one of the 101 Best and Brightest Places to Work, we earned this recognition by recruiting attorneys and staff members with outstanding credentials. Currently, we are looking for an experienced Temp Client Accounts Analyst in our Detroit Office. This position will run through June 2025. In addition to the Detroit Office we have offices in Ann Arbor, Bloomfield Hills, Grand Rapids, Lansing, Kalamazoo, Chicago, IL and Washington D.C. With more than 350 attorneys working in 60 different areas of concentration, Honigman provides timely and cost-effective counsel to clients in numerous industries.

The primary function of this position is to facilitate the cooperative resolutions of Accounts Receivable issues with active Clients through direct contact to peer personnel in Client’s Administrative roles.

The Client Account Analyst will monitor client portfolio statuses and initiate contact under guidance from permanent Collections staff, Departmental Leadership, the Billing Attorney and their support personnel.

The ideal candidate will have superior Customer Service skills with strong emphasis on both verbal and written communications to ensure that all outbound contact complies with Honigman’s commitment to excellence relative to all areas of Client Service.

Additional responsibilities include utilizing multiple windows-based applications to perform analyses of Billing and Payment ledger data and produce summary materials suitable for submission to the client.

RESPONSIBILITIES

• Monitors the accounts receivable balances for a portion of the Firm’s client portfolio,
• Initiates cooperative contact with client’s administrative parties, Honigman’s billing attorneys and their internal support teams under the supervision of Collection Department personnel.
• Reproduce supporting documentation and summary reporting to facilitate resolution of topics. Follows up, tracks and reports progress in the resolution of client collection concerns.
• Monitors compliance with client payment expectations, as dictated under terms of retention, alternative arrangements, payment plans, contingent terms and / or custom settlement details.
• Maintains contact with Billing Attorneys regarding client receivables, offers suggestions and recommendations on how to address aged balances, and conducts timely/appropriate progress tracking on portfolio maintenance concerns.
• Performs preliminary analyses of data, including analysis of client receivables and billing and payment histories and escalates concerns to supervisory parties as needed.
• Preparation of internal documentation, including client billing, summary reporting and AR write-off materials pursuant tor attorney and departmental management direction.
• Periodically assists other Financial Services Departments with time-sensitive projects and requests; as well as other receivables-related duties as requested.

QUALIFICATIONS

• Outstanding customer service skills with respect to client/attorney correspondence.
• Excellent written and verbal communication skills are required.
• Three or more years of law firm experience and or familiarity with core concepts of the Legal Process preferred.
• Familiarity with the FDCPA (the ‘Fair Debt Collection Practices Act’) preferred.
• College degree or paralegal certification preferred.
• Proven analytical skills necessary to conduct routine analysis of client account status and initiate an appropriate level of client contact pursuant to Firm policies and departmental procedures.
• Demonstrated ability to work with and communicate with all levels of staff, management and clients.
• Strong degree of competency with MS Office Suite of software, with particular emphasis on Excel and Word.(Candidates will be tested.)

Honigman is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, disability or any other category prohibited by applicable local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, and termination.