Twilio CustomerAI

Twilio’s CustomerAI technology couples the power of large language models (LLMs) with real-time customer data flowing through Twilio’s Customer Engagement Platform, helping companies better understand and unlock the potential of their customers while providing deeper value using predictive artificial intelligence (AI) capabilities.

Introducing Twilio CustomerAI

Twilio CustomerAI empowers businesses to combine living customer profiles and real-time engagement data together with powerful intelligence to connect the dots across the entire lifecycle. Create more value by leveraging predictive and generative AI in order to truly understand and meet the needs of every single customer. Plus, contextualize and activate every interaction designed specifically for them. The future is coming to life—faster than you think—with Twilio CustomerAI. Cli