Claims Specialist

***Local candidates only, this is on-site 5 days per week in Salem, NH***

Up to $58k depending on experience

Claims Associate - Customer Success

Direct hire

Hours- Full-time (8:30-5)

Why open: Turnover. Work is processing claims and providing customer support. If you have claims or insurance experience, that is a bonus.

Must haves:

-1+ years of customer service or clerical experience

-Good written and verbal communication skills

-MS Office proficient (Word, Excel, PowerPoint, Access)

-Insurance or Claims experience

Preferred:

-Associate or Bachelor degree

-Peoplesoft

Job Description:

We are looking for a Claims Associate to support day-to-day activities within the claims team. Manage the claims mailbox, answer claimant queries, provide timely follow-ups, receive and file claims. Incorporate all aspects of claims handling by recording, tracking, and processing member, client, and vendor invoices for the services we provide.

Responsibilities:

• Conduct claimant communication professionally with compassion while sharing claim specific information.
• Read and interpret insurance policy documentation required and follow procedures and guidelines to manage claimant relations.
• Maintain timely communication and collaborate with the claims team.
• Inbound/outbound phone calls to claimants while acting in the best interests of our company.
• Participate in claims related administrative tasks.