ELITE MENTE(A vishusa.com company)

Customer Service Sales Representative

ELITE MENTE(A vishusa.com company) 美国 西维吉尼亚 南查尔斯顿
ELITE MENTE(A vishusa.com company)

Customer Service Sales Representative

ELITE MENTE(A vishusa.com company) 美国 西维吉尼亚 南查尔斯顿
1 个月前
成为前 25 位申请者

查看ELITE MENTE(A vishusa.com company)为该职位招聘的员工

Position: Customer Service Sales Representative

Location: 2020 Union Carbide Drive building 6000, South Charleston, WV 25303

Duration: 6-12+ Months Contract

Interview: Video

Job Summary

The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

Essential Functions

  • Duties include, but are not limited to:
  • Promoting and/saving products and services
  • Providing an excellent customer experience via phone
  • Negotiating and completing save/service order requests from customers.
  • Working with customers patiently, tactfully, and efficiently
  • Accurately informing customers of various fees and adjustments.
  • Providing options to the customer based on product and service needs.
  • Active listening skills
  • Ability to follow tactical call flows to optimize the customer experience.

Minimum Requirements

  • Outstanding Customer Service skills.
  • Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
  • Basic math skills, data entry skills, and sales aptitude
  • Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
  • Ability to multitask in a fast-paced environment.

Preferences

  • Previous Customer Service experience in a high volume
  • 2+ years of Call Center experience or equivalent required
  • 1 year contact center and 1 yr retention experience are preferred
  • High school diploma or the equivalent

  • 职位级别

    初级

  • 职位性质

    合同工

  • 职能类别

    销售和业务开发

  • 所属行业

    人才中介

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