Background Technician (Screener/Scheduler)

The Background Technician (Screener/Scheduler) is primarily responsible for the first phase of all full-service background investigations. The position involves comprehensive management of case files and execution of thorough background investigations. Key responsibilities include preparing and encoding physical and digital case files, ensuring the accuracy and completeness of investigative information in the PSC database. The role includes conducting initial screenings, scheduling various types of background investigations in compliance with federal regulations and PSC policies, and reviewing investigative forms for completeness.

The ideal candidate for this position is someone who has meticulous attention to detail with effective client communication, enjoys processing and organizing data, and makes sure that all work adheres to quality standards per PSC procedures and federal requirements.

We are looking for a team member who wants to establish a long-term relationship with a fast-growing, successful company.

Experience you must have:

• Must have two (2) years of full-time experience performing investigations and/or screening activities including human resource-related assignments, interpretation of regulations and/or personnel policies and procedures, and general administrative assignments
• Must have a minimum of four (4) years of full-time experience with progressive experience in related assignments, performing investigations and/or screening activities including human resource-related assignments, employment background investigations, interpretation of regulations and/or personnel policies and procedures, and general administrative assignments
• Must have the ability to learn and understand federal laws and regulations regarding investigations, interviewing techniques, criminal history records, and Privacy Act information, through PSC-provided training and resources.
• Must have the ability to maintain and protect private information.
• Must have the ability to multi-task in a frequently changing consulting environment.

Background Technician Tasks For This Role:

• Screen and initiate all types of full background investigations.
• Schedule the appropriate type of investigation commensurate with the client’s indicated needs.
• Perform all screening and scheduling duties in accordance with federal regulations and PSC policies and guidelines.
• Review information obtained from investigative forms for completeness and work with the client to obtain complete investigative forms.
• Communicate effectively with clients to resolve any issues related to the investigation process.
• Provide support to clients in completing investigative forms and understanding the investigation process.
• Notify the appropriate officials if serious derogatory information is identified before the final investigative report.
• Maintain investigative information in the PSC database
• Ensure that all required documentation for investigative files is organized, accurate, complete, and submitted for approval promptly.
• Review investigative reports for completeness, grammar, and spelling.
• Answer Client questions and inquiries in a timely and professional manner.

Requirements:

• Must have a Bachelors degree in Criminal Investigations, Management, and/or Business
• Must be available to work Full-time, 40 hours per week
• Must pass an employee background check(s) as a condition of employment and pre-employment
• Must be credentialed through the NM Private Investigator’s Board. Licensing fee and applications will be coordinated by PSC.
• Must continue to participate and successfully complete training programs identified as essential for the position as needed.
• Experience in computer software programs in the MS Office environment; MS Word and Excel.
• Must be able to communicate effectively with the clients, team, and PSC management
• Must continue to participate and successfully complete training programs identified as essential for the position as needed.
• Must have meticulous attention to detail, strong organizational skills, and effective communication.