Associate Support Consultant- REMOTE

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.

• This position is fully remote. Hours will vary between EST and PST
  
  

Support a Team of Go-Getters

Every day, thousands of medical practices use the Practice Fusion EHR platform to lower the cost of healthcare for everyone and save patient lives. As a Customer Service Representative, you will respond to incoming calls, email and chats from our everyday users - doctors. You will use creative problem-solving skills in a fast-paced environment and provide excellent customer service to ensure our doctors utilize our platform effectively.

Are you the right fit?

Are you passionate about customer service? Are you an avid problem solver? Are you typically considered a life-long learner? Are you looking for an environment where you can grow?

What You Will Contribute

• Provide live chat, email and phone service to Practice Fusion’s EHR community
• Be the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR
• Maintain high levels of customer satisfaction by providing fast and accurate responses
• Be a champion of change management with both internal and external customers
• Document and manage customer interactions in our Salesforce CRM system
• Support leadership and actively contribute to key business initiatives
• Be an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion
• Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform
  
  

The Ideal Candidate Will Have

• Bachelor’s degree (preferred)
• Previous customer service experience from a high-volume call center environment
• Creative and effective problem-solving skills
• Excellent written and verbal communication skills
• Friendly, patient and professional phone demeanor
• Dependable with the ability to work in a fast-paced environment
  
  

Requirements

• Capable of working in a remote setting currently
• Can be available to work between the hours of 8:00am EST- 8:00pm EST
  
  

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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