Account Manager - Building Management Partners

Since 1921, Paul Hemmer Company has provided quality construction services to our customers. Our success with our customers is based on our core values and unique skills. Over the years we have expanded our market regionally and added complementary real estate development, Fort Mitchell Partners and facilities management services, Building Management Partners. Our companies offer a unique set of skills and services directed toward building owners. Our Tagline is Your Building Partner and we do so by providing a complete building services package beginning with planning and pre-construction services; development and property management services; construction services; and building management services. 

Our Building Management Partners division is looking for an experienced Account Manager.

RESPONSIBILITIES

Responsible for managing multiple properties and customers while overseeing daily maintenance technicians, apprentices and scheduled tasks.

More specifically, the Account Manager will: 

• Manage Customer contracts for maintenance and small projects. Work with back office to set up sub- contracts etc. 
• Ensure all team members are working safely with up-to-date equipment.
• Always lead by example, have constant and respectful communication with customers and peers.
• Approve all Corrigo workorders assuring that all time, materials and subcontractors are included.
• Schedule time for technicians per customer’s needs (contracts). Communicate number of hours and times so Technicians can schedule their time accordingly.
• Document disciplinary issues with Technicians and preform yearly reviews and develop action plan.
• Monitor all technicians and apprentices time, materials bought and sub-contractor work that is on Corrigo workorders weekly. 
• Manage billable time for themselves and their team members
• Inspects buildings and other structures to determine functional systems and detect malfunctions and needed repair making notes and recommendations.
• Oversee afterhours and emergency work on properties as needed. Be available for phone conversations 24/7 (company phone stipend)
• Responsible for recording time, job, location, adding line items for sub-contractors /supplies and closing out workorders in Corrigo workorder system.
• Enter time before moving on to next task so time is kept daily. Submit time weekly on Monday before 9:00 Am.
• Performs some maintenance tasks as needed to stay billable but still have time to do office work to keep AP and billings up to date.
• Help maintain an organized and tidy facility.
• Keep company vehicle clean and always organized.
• Coordinate and monitor subcontractors.
• Always have Division Managers approve any large tools or equipment before buying or ordering.
• Performs other work-related duties as assigned.
• Must be able to multi-task. 

QUALIFICATIONS

• ?GED or high school diploma
• 3 - 5 years Commercial Building Maintenance Experience
• Valid Driver's License
• Attention to detail and customer focused
• Ability to work independently with minimal supervision
• Excellent interpersonal, organizational and trouble shooting abilities
• Previous management experience required
• Basic understanding of electrical, HVAC, plumbing and carpentry
• Basic computer knowledge.