Account Manager

Factored was conceived in Palo Alto, California by Andrew Ng and a team of highly experienced AI researchers, educators, and engineers to help address the significant shortage of qualified AI & Machine-Learning engineers globally. We know that exceptional technical aptitude, intelligence, communication skills, and passion are equally distributed around the world, and we are very committed to testing, vetting, and nurturing the most talented engineers for our program and on behalf of our clients.

We are seeking a talented and experienced Account Manager to join our team! You'll have the opportunity to take the lead in managing and growing our account. You'll work closely with our valued customers to understand their business needs and objectives and develop strategies to ensure their continued satisfaction. We're looking for a relationship-building superstar passionate about delivering outstanding results and creating long-lasting partnerships. If this sounds like you, we'd love to hear from you!

Functional Responsibilities:

• Build and maintain strong relationships with new and existing clients, including C-level executives and decision-makers answering queries in a timely manner to ensure customer satisfaction.
• Develop new relationships with prospective accounts through targeted account mapping, identifying key decision-makers, understanding budgetary constraints, and creating tailored proposals to win new business.
• Measure and track client satisfaction by conducting regular conversations, analyzing feedback, and implementing strategies to improve client retention and loyalty.
• Escalate problems to the appropriate teams, ensuring prompt resolution and minimizing client downtime.
• Analyze clients’ needs and suggest additional engineers or services to meet their requirements and needs.
• Liaise with the sales and business ops department to increase the number of engineers placed in the account.
• Manage communication between key members of the client and Factored key members.
• Keep track of account growth performance metrics and develop strategic plans to improve client results.
• Provide engineers and analysts with clients’ feedback to help identify improvements.
  
  

Qualifications:

• 3 - 5 years of experience in account management, sales, or related fields.
• Sense of urgency and an account manager mindset.
• Excellent organizational and time management skills, with the ability to manage multiple projects and priorities.
• Excellent negotiation and relationship-building skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent verbal and written communication skills in English are a must-have.
  
  

At Factored, we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don’t inspire you.

We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth are available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts.

In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission. When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.