Account Director

As an Avionté Account Director, you will serve as the primary relationship driver on behalf of the organization within your designated account base of a select group of high-level accounts, as well as guiding the management of accounts of designated account managers.

In this role, you will serve as the liaison between Avionté and our customers, ensuring an excellent customer experience, creating high levels of customer satisfaction through adoption of new services and modules. You will be responsible for developing, maintaining and growing customer relationships, while performing as their strategic business advisor on behalf of Avionté. You must have an intimate working knowledge of Avionté to include all product and service offerings. You should possess excellent planning and leadership abilities to coordinate and advise account managers, interdepartmental teams and executive leadership. Key performance indicators will include Customer Retention, Customer Satisfaction Surveys and Increased Monthly Revenue dollars per Customer.

ESSENTIAL FUNCTIONS

• Provide operational insights and guidance to current customers on application functionality to include executing demos and closing add on sales
• Achieve annual and quarterly acv quotas, as an individual and as an account management team, with direct correlation to increasing monthly reoccurring revenue
• Proactively assess, clarifies, and validates customer needs on an ongoing basis
• Closely coordinates company executive and interdepartmental involvement with customer management
• Work collaboratively with other departments, specifically Service and Development to coordinate client interaction(s), develop communication plans and remain abreast of key Avionté initiatives
• Develop rapport with key customer contacts including C-level associates leveraging your Avionté expertise and understanding of customer workflow through all customer-facing interactions
• Leads solution development efforts that best address customer needs, while coordinating involvement of all necessary company personnel
• Identify and recommend enhancement (increased revenue) opportunities including trainings, new product/service offerings and partnerships
• Advocate for overall customer needs by collecting feedback and demonstrating it throughout Avionté
• Able to mentor and lead account management team in a collaborative, supportive capacity
• Prepare and deliver Quarterly Business Reviews for high-value clients
• Serve as the key relationship strategist and engage in account escalations as needed
• Participate by leading and presenting at our Annual Client Connection event
• Maintain accurate client records in the CRM
• Travel to customer sites as needed

REQUIREMENTS

• 5 years of experience in Account Management
• Experience guiding and managing key account personnel
• Solid understanding of forecasting and reporting on sales pipeline
• Proven ability to build rapport and close opportunistic sales
• Customer centric attitude and approach
• Provide account leadership that encourages collaboration, innovation, and enthusiasm
• Knowledgeable of sales process from initiation to close
• High level of attention to detail and organization
• Strong ability to multi-task and provide follow up
• Professional written and verbal communication skills
• Demonstrated ability to influence without authority
• Proven technical aptitude, specifically related to software technology
• Bachelor's degree preferred
• Experience in the staffing industry is strongly preferred
• Experience with SaaS