Sr. Manager, Anti-Fraud and Risk SME

Sr. Manager - Anti-Fraud and Risk SME

Think of yourself as the one who will work both independently and collaboratively within a global organization and make key risk management decisions. Imagine yourself going to work with one thing on your mind: you will primarily oversee the Risk Management and Fraud practices and will be a part of the Financial Crime and Risk Management team. You will be responsible for providing strategic ideas and solutions to help clients avoid fraudulent activities and deal with them, as and when they occur.

Key Responsibilities

● Develop and implement Fraud and Risk Management practices that are in line with the client’s needs and regulatory frameworks

● Facilitate in development of digital tools in the IDV and fraud space to meet with specific client requirements

● You will be required to coordinate with stakeholders and understand how financial institutions, particularly Fintechs work

● You will work closely with the operations & support teams to identify potential risks

● Identify the need and methods to automate fraud detection and risk mitigation as per client’s requirements

● You will need to research and develop market insights and industry best practices in fraud detection and risk management

● Participate in the pre-sales process including but not limited to RFP/RFI responses, Point of View management and overall deal solutioning

● You will participate in client discussions to craft pro-active solutions to meet client needs

● You will need to demonstrate in-depth knowledge on Fraud Detection, Investigation, Dispute management and other related practices.

● Provide thought leadership and detailed execution on diverse projects

● Identify areas of risk and make recommendations on operational improvements, quality assurance and any additional training crucial to mitigate risk. Seeks ways to assist the organization in strengthening the FCRM practice

● Participate in the pre-sales process including but not limited to RFP/RFI responses, Point of View management and overall deal solutioning

● Identify transformation needs and opportunities and facilitate client discussions for execution

Requirements:

● Graduate in any field (CFE & CAMS certified preferred)

● 10+ experience in Customer Lifecycle Management, Fraud Investigations or disputes and chargeback management

● Someone with a solid understanding and experience on Anti-fraud practices.

● Understand the latest tools and technologies prevalent in the space and has experience in building/contributing in designing digital tools (using RPA, ML, run queries and build macros)

● Experience in Client Management.

● Good analytical and problem-solving skills and ability to handle team and client discussions

● Bachelor’s degree or a Bachelor’s degree or a combination of education and experience.