Brinks Home

We are excited to share that #BrinksHome has been named one of the Dallas Business Journal’s Best Places to Work for 2024! ? The Best Places to Work Awards recognize local employers that create positive, challenging, and rewarding workplaces. The rankings are based on confidential surveys of employees that measure success in team dynamics, trust in leadership, communication, and more, with only the top-scoring companies in the region earning the coveted title. We continue our commitment to delivering a best-in-class experience for our customers and a best-in-class work experience for our employees.

Brinks Home is proud to announce the promotion of three exceptional leaders within the organization. These promotions reflect Brinks Home's commitment to strengthening its leadership team and enhancing its operational excellence as it continues to grow in a competitive landscape: * Peggy Carlson - Senior Vice President and General Counsel * Philip Kolterman - Senior Vice President and Chief Information Officer * Jonah Serie - Senior Vice President and General Manager, DTH

The Brinks Home IT department fosters a collaborative culture where team members, guided by our core values, authentically approach their responsibilities to achieve a shared purpose and collective goals. Each quarter, IT leadership recognizes and celebrates those who exemplify our culture and values. Please join us in congratulating this quarter's winners! IT GrIT Award: Lasalle Person (Senior Manager, Desktop Support) IT BRIDGE Award: Paige Applegate (Customer Experience Business Analyst) Leadership Academy Graduate: Kalyani Alekar (Manager, Application Development) #BrinksHome | Philip Kolterman

The September Speaker Series featured Michael Hackett (SVP, Enterprise Business Develop, Head of DTB)?and Laura Finson?(Director, Product Management). The team shared insight into the Business Development and Product industries, the Brinks Home Experience, investing in technology AI and customer experience, partnerships in BD and product, and upcoming products and services including AI integration. Each month, the Employee Engagement team invites leaders across the organization to give team members the opportunity to connect and discover exciting initiatives happening throughout Brinks Home. #BrinksHome

Each year, companies across North Texas come together to celebrate?the Communities Foundation of Texas' North Texas Giving Day.?The 18-hour online giving event is designed to empower people to give back to their community.? At #BrinksHome, we are committed to building relationships with organizations in our community who help our neighbors in need. Click each community partner below to learn more and how you can support them this NTX Giving Day! * Agape Resource & Assistance Center, Inc. * The Bridge Homeless Recovery Center * Friends of Dallas Animal Services * Metrocrest Services * Notre Dame of Dallas School * Resource Center

"With AI as our ally and incorporated into our home security systems, we can look forward to a safer, smarter, and more secure future for our communities, homes, and loved ones." Check out Veronica Moturi’s (SVP, Customer Experience) recent article with Security Informed on “The Future Of Home Security: How AI Integration Is Rapidly Changing Security Systems For The Better". #BrinksHome ? https://lnkd.in/ggGMbYiy

During the August Leadership Speaker Series, Natalie Bracamontez (Vice President, Marketing & Customer Engagement) presented "The Realities of Imposter Syndrome". Natalie shared insight into why imposter syndrome happens and the different types of imposter syndrome: Superhero, Perfectionist, Expert, Soloist, & Natural Genius. The Leadership Speaker Series is a set of?bi-monthly discussions intended to bring team members closer to leaders and provide employees with personal and career insights. #BrinksHome

Thank you to our awesome Facilities team for hosting the August Lakeside Lunch! #BrinksHome team members enjoyed fresh tacos, chips, salsa, and guac at our Farmers Branch HQ office. Lakeside Lunch is a monthly event for employees to enjoy lunch with lake views and engage with their fellow team members.

I had a "Nice" time at Brinks Home today! Huge thanks to Nikolaj Sjoqvist for sharing such valuable insights on technology leadership and career development. Your advice was truly inspiring. ?? And a big shoutout to Brinks Home and Philip Kolterman for organizing and hosting this wonderful event. It was a great opportunity to learn and connect with other professionals in the industry. For someone who has worked majority of his life on same career path. It was enlightening to see how others who has changed their career multiple time and get similar sense of achievement and success. There are two types of individuals. A Planner and an Opportunist. Book recommendation from this event: Good to Great -by Jim Collins (The Flywheel Effect) #technology #leadership #careerdevelopment #thankyou #cginfinity #seminar CG Infinity P.S. Only those who attended the event will get reference to "Nice". It is not sarcastic at all, like all "double quotes" normally are.

"Embracing Cresta was a strategic decision to revolutionize both customer engagement and agent efficiency," said?Philip Kolterman, SVP - Digital Transformation & IT. We are excited to announce early success in our partnership with?Cresta, the end-to-end generative AI platform for contact centers. Through integrating Cresta tools, we are seeing reduced calls driven by reductions in transfers, 92% first-call resolution (FCR), improved Net Promoter Score (NPS), and early improvements in lead-to-sale conversions. Learn More: https://lnkd.in/gWXtxFPN