How do you involve your suppliers and customers in the COPIS and process standardization process?

2 How to involve suppliers and customers in COPIS

Involving suppliers and customers in the COPIS and process standardization process is possible by following a few steps. First, define the process scope and boundaries, and identify the main suppliers and customers for each input and output, which can be facilitated by tools such as SIPOC or value stream mapping. Then, collect and analyze data on inputs and outputs, with the help of check sheets, histograms, Pareto charts, or control charts. Afterwards, involve suppliers and customers in identifying and prioritizing problems or gaps in inputs and outputs, as well as generating and evaluating possible solutions or improvements. This can be done with brainstorming, affinity diagrams, fishbone diagrams, or 5 whys. After selecting solutions or improvements to implement, use pilot testing, PDCA cycles, or SPC to monitor their impact on inputs and outputs. Finally, review and standardize the improved process while communicating the changes and results to suppliers and customers. This can be done with flowcharts, SOPs, or training manuals.

3 Tips for involving suppliers and customers in COPIS

If you wish to make the most of involving your suppliers and customers in the COPIS and process standardization process, there are several tips to consider. Firstly, select the right suppliers and customers based on their relevance, influence, availability, and willingness to participate. It is also important to establish a mutual understanding of the purpose, objectives, scope, and benefits of the project, as well as the roles and expectations of each stakeholder. Additionally, use effective methods and tools to collect, share, and analyze data from your suppliers and customers. Building trust with them is key; respect their opinions and perspectives, acknowledge their contributions and achievements, and address their concerns. Lastly, maintain regular communication with your suppliers and customers by updating them on the progress of the project, soliciting their input and feedback, and celebrating successes and learning from failures.

4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?