“Working with Demetrius was an absolute pleasure! We had the pleasure of working together through a client several years ago and have stayed in touch. His positive energy is contagious, not to mention his willingness to jump in and help out whenever needed for any technical issue - no matter what time of day. I would highly recommend Demetrius and his team for all levels of IT support, all organizations will be in great hands. ”
关于
I continue to be an individual who believes in the Law of Attraction when it comes to the…
参与
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Your servers are down during peak hours. How can you maintain a seamless user experience?
First and Foremost from my experience is to keep the client heavily involved with Communication. We always try to have a chain of command when it comes to communication with the client so we know if we let Management know first and they communicate to the rest of the employees or if we send a mass email to everyone at the client at once (these communication guidelines are decided when first onboarding a client). Next is when the Business Continuity comes in depending on the severity and risk assessment of how critical is the server to business functionality and what is the most efficient and fastest way to get the client back working normal.
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Here's how you can build a personal brand as a System Administrator in the industry.
When i was coming up in my IT career one of the things that solidified me as a good System Administrator was my ability to focus on a specific skillset. As a Systems Administrator you will already have general IT skills so once you can hone in on a subset of specific skills (or even technology) now you set yourself up to be a resident expert
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How do you address user frustration and complaints during an unexpected system downtime?
In my experience Communication with the client and all end users is vital. We then follow that up with constant updates even when the only update is there is no update. I have found in the past just keeping our emails, texts or calls frequent with the client lets them know how this is a priority to us as well as them. This puts an emphasis on our Day 1 talks with them that their success is our success, so when their Business is affected so is ours.
动态
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Woot Woot! We got the golden ticket! 8 Track Foods was selected nationally as one of 150 companies to go through the Goldman Sachs 10,000 Small…
Woot Woot! We got the golden ticket! 8 Track Foods was selected nationally as one of 150 companies to go through the Goldman Sachs 10,000 Small…
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Just say hi. That is how any true connection starts. With a simple ????. Whether that be nod of recongonition in passing. A gentle smile that…
Just say hi. That is how any true connection starts. With a simple ????. Whether that be nod of recongonition in passing. A gentle smile that…
Demetrius Sampson点赞
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Marking 25 years of Long View Systems! It was an absolute pleasure for Maven Collective Marketing to celebrate this astounding milestone with our…
Marking 25 years of Long View Systems! It was an absolute pleasure for Maven Collective Marketing to celebrate this astounding milestone with our…
Demetrius Sampson点赞
工作经历和教育背景
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Point to Point Solution, Inc
志愿者经历
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Mentor
Champion Academy Extreme Mentoring & Empowerment
- 至今 8 年 7 个月
Children
The Champion Academy Extreme Mentoring & Empowerment Initiative is a comprehensive mentoring program that assists hundreds of middle and high school youth in the Greater Rochester Area to become more positive and productive citizens. The Champion Academy is a 12-month program starting with a two-week summer orientation in July. When students join this program, mentors engage, inspire and motivate them to succeed using a host of student-centered strategies intended to compete with unhealthy…
The Champion Academy Extreme Mentoring & Empowerment Initiative is a comprehensive mentoring program that assists hundreds of middle and high school youth in the Greater Rochester Area to become more positive and productive citizens. The Champion Academy is a 12-month program starting with a two-week summer orientation in July. When students join this program, mentors engage, inspire and motivate them to succeed using a host of student-centered strategies intended to compete with unhealthy influences in their lives.
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17 位会员推荐了Demetrius
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Excited that I have been selected to participate in the Goldman Sachs 10,000 Small Businesses - NYC National Cohort 22 this Fall! This is an…
Excited that I have been selected to participate in the Goldman Sachs 10,000 Small Businesses - NYC National Cohort 22 this Fall! This is an…
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So greatful to have had the Blackpoint Cyber team on site at the TeamLogic IT Summit this week. The event was filled with great conversation, better…
So greatful to have had the Blackpoint Cyber team on site at the TeamLogic IT Summit this week. The event was filled with great conversation, better…
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