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Last updated on 2024年7月2日

You're juggling client expectations and a remote IT team. How do you ensure project success?

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Managing client expectations alongside coordinating a remote IT team can be akin to conducting an orchestra where each musician plays from a different continent. Success hinges on harmonizing diverse elements: clear communication, robust processes, and a deep understanding of both client needs and team capabilities. As an IT consultant, you're tasked with delivering projects that meet or exceed client expectations while ensuring your remote team works efficiently and cohesively.

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Valeriana Colón, Ph.D.

Learning Scientist | Future-proofing orgs with IT process innovation
Sanket Mohata

Consultant at Deloitte | SAP ATTP | Serialization | Track and Trace | Ex TCS | SAP MM | EU FMD I Certified Six Sigma…
Emmanuel Kekana

1 Clear Goals

Setting clear, attainable goals is the cornerstone of any successful project. You need to ensure that both your clients and remote team understand the project objectives, timelines, and deliverables. This clarity reduces confusion and sets a benchmark for measuring project success. Regularly revisiting these goals with all stakeholders keeps the project on track and allows for adjustments as needed, ensuring everyone remains aligned and focused on the end result.

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Sanket Mohata

Consultant at Deloitte | SAP ATTP | Serialization | Track and Trace | Ex TCS | SAP MM | EU FMD I Certified Six Sigma Black Belt | Vendor Management
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Ensure project success by setting clear, measurable goals from the start. This provides direction and helps align the team and client's expectations.

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2 Effective Tools

Leverage technology to bridge the gap between your remote IT team and client expectations. Project management tools and collaboration platforms are essential for tracking progress, sharing documents, and maintaining communication. Choose tools that are user-friendly and accessible to everyone involved, and make sure all team members are trained on how to use them. This will help in maintaining productivity and ensuring that no detail is overlooked.

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Sanket Mohata

Consultant at Deloitte | SAP ATTP | Serialization | Track and Trace | Ex TCS | SAP MM | EU FMD I Certified Six Sigma Black Belt | Vendor Management
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Use robust project management and communication tools like Trello, Slack, and Zoom to facilitate collaboration and track progress efficiently.

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3 Regular Updates

Communication is the lifeblood of remote teamwork. Schedule regular updates with your clients and IT team to discuss progress, challenges, and next steps. These check-ins provide an opportunity for feedback and course-correction, ensuring that the project remains aligned with client expectations. It's important to be transparent about any issues that arise and proactive in addressing them to maintain trust and project momentum.

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Emmanuel Kekana
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Regular communication also establishes good cadence which, in turn, helps with identifying issues in their early stages. It also allows for quick realignment where needed.

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Sanket Mohata

Consultant at Deloitte | SAP ATTP | Serialization | Track and Trace | Ex TCS | SAP MM | EU FMD I Certified Six Sigma Black Belt | Vendor Management
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Maintain regular updates through scheduled meetings and status reports to keep everyone informed and address any issues promptly.

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4 Team Autonomy

Empowering your remote IT team is crucial. When team members have the autonomy to make decisions and solve problems within their scope of work, they're more engaged and productive. Provide clear guidelines and trust your team's expertise, but be available to offer support when needed. This balance of independence and support fosters a sense of ownership among team members, which can lead to better outcomes and increased satisfaction.

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Sanket Mohata

Consultant at Deloitte | SAP ATTP | Serialization | Track and Trace | Ex TCS | SAP MM | EU FMD I Certified Six Sigma Black Belt | Vendor Management
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Empower your remote IT team with autonomy to make decisions within their expertise, fostering ownership and faster problem-solving.

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5 Client Involvement

Involve your clients in the project process to ensure their expectations are being met. Their input is valuable in shaping the project's direction and making them feel valued. This involvement also helps in catching any misalignments early on, allowing for timely adjustments. Transparent communication with clients about the realities of working with a remote team will help manage their expectations and build a stronger partnership.

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Sanket Mohata

Consultant at Deloitte | SAP ATTP | Serialization | Track and Trace | Ex TCS | SAP MM | EU FMD I Certified Six Sigma Black Belt | Vendor Management
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Engage clients regularly through feedback sessions and progress reviews to ensure their needs and expectations are consistently met.

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6 Risk Management

Finally, anticipate and manage risks proactively . Identify potential pitfalls early in the project and develop mitigation strategies. This could involve setting up contingency plans , conducting regular risk assessments , or having backup resources available. By staying ahead of possible issues, you can prevent them from derailing the project and maintain the confidence of both your clients and your remote team.

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Valeriana Colón, Ph.D.

Learning Scientist | Future-proofing orgs with IT process innovation
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Projects with effective risk management are 30% more likely to succeed (Source: PMI). By proactively managing risks, you ensure smoother project execution and meet client expectations effectively. Start by identifying potential risks such as communication breakdowns or time zone differences. For example, use project management tools like Asana or Trello to keep everyone aligned and informed. In my experience, setting up regular check-ins and clear communication protocols helps mitigate risks. One thing I've found helpful is creating a risk register to track and address issues promptly. A common mistake is not anticipating remote work challenges.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're juggling client expectations and a remote IT team. How do you ensure project success?

1

2

3

4

5

6

7

1 Clear Goals

2 Effective Tools

3 Regular Updates

4 Team Autonomy

5 Client Involvement

6 Risk Management

7 Here’s what else to consider

IT Consulting

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You're juggling client expectations and a remote IT team. How do you ensure project success?

1

2

3

4

5

6

7

1 Clear Goals

2 Effective Tools

3 Regular Updates

4 Team Autonomy

5 Client Involvement

6 Risk Management

7 Here’s what else to consider

IT Consulting

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