“I really enjoyed working with Bee Gee. Although she was new to HR when at the time, I could tell that HR, and more importantly, the psychology behind creating a great place to work, was in her blood. We went to college together as well, so I know first hand why HR appealed to her. It was fun to watch her business acumen grow as well as she really began to use HR practices and principles to drive revenue for A.G. Events through effective human capital management.”
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Here's how you can cultivate workplace empathy through emotional intelligence as an HR professional.
Leading by example should be a given for HR professionals. However, mastering the art of empathy, especially when dealing with complicated employee relations issues, is a learned and necessary skill that takes practice! To create an empathetic work culture, my organization partnered with a third-party consultancy to provide a series of company-wide training seminars focused on the Platinum Principle: Treat people how you think they want to be treated rather than how you would like to be treated. Applying the Platinum Principle took our commitment to inclusion to a new level. It is incredible to see the practical tools everyone learned used in everyday meetings to resolve conflict and show compassion to others at work.
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Balancing service quality and cost-effectiveness is tough. How can you boost employee morale in the process?
The pandemic has intrinsically changed our relationship with work, especially for knowledge workers. The challenge is convincing leadership of this tectonic shift while still finding ways to prove that hybrid working arrangements improve productivity, not thwart it. Productivity should be about results regardless of where the work is done that gets it done. Too many employees are convinced that a traditional in-office workweek is unnecessary for them to perform at their highest level. For many, the opposite is true. Companies embracing hybrid work where warranted use trust as a means to practice what they preach when they say the value work-life balance.
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Balancing service quality and cost-effectiveness is tough. How can you boost employee morale in the process?
A top goal of mine has always been to create and foster a feed-forward organization. Sure, feedback is after the fact, but feed-forward feedback given immediately where warranted is a deliberate commitment to team growth and development. Coaching becomes less scary, more honest, and more helpful. If the whole organization is on board, everyone can look forward to hearing how they performed knowing it's a sincere attempt to help them improve professionally. A simple tool such as "Like Best, Next Time" gives anyone, but managers in particular, a way to underscore what someone did well and constructively guide them towards improvement without demoralizing them in the process.
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?? We’re thrilled to announce that our very own Maya Jones, a talented stylist at Splashlight Studios, is the star of our latest Spotlight! Maya’s…
?? We’re thrilled to announce that our very own Maya Jones, a talented stylist at Splashlight Studios, is the star of our latest Spotlight! Maya’s…
Bijou Summers, MS-HRM点赞
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? We had the incredible honor of hosting Kobi Halperin Spring 2025 fashion show at Splashlight Studios during New York Fashion Week! The show was a…
? We had the incredible honor of hosting Kobi Halperin Spring 2025 fashion show at Splashlight Studios during New York Fashion Week! The show was a…
Bijou Summers, MS-HRM点赞
工作经历和教育背景
资格认证
志愿者经历
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Pro Bono Consultant
Taproot Foundation
- 至今 11 年 3 个月
出版作品
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? Published The Face of Employee Benefits Dissemination, IHRIM.link Magazine, Spring, 2000
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I never thought I'd see a piece about HR on Rolling Stone's site, but alas they were able to relate it to addressing employee turnover in the…
I never thought I'd see a piece about HR on Rolling Stone's site, but alas they were able to relate it to addressing employee turnover in the…
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Such a pleasure working on this new collection for Cast with my Splashlight team. Such cool pieces!!
Such a pleasure working on this new collection for Cast with my Splashlight team. Such cool pieces!!
Bijou Summers, MS-HRM点赞
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?? So proud to be included in V Magazine 150th issue and their 25th anniversary celebration! ?? This special Fall 2024 issue, starring the…
?? So proud to be included in V Magazine 150th issue and their 25th anniversary celebration! ?? This special Fall 2024 issue, starring the…
Bijou Summers, MS-HRM点赞