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How can you use the Feedback Sandwich model to give better feedback?

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Feedback is essential for learning, improving, and building trust in any relationship. But giving feedback can be tricky, especially if it involves criticism or negative aspects. How can you deliver feedback that is constructive, respectful, and motivating? One possible method is the Feedback Sandwich model, which consists of three steps: praise, critique, and encourage. In this article, you will learn what the Feedback Sandwich model is, how to apply it effectively, and what are some of its benefits and limitations.

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Catherine Sharobim

Deputy marine projects Manager for Planning and Development@ SEAPRO GROUP | Offshore Oil and Gas Expert

1 What is the Feedback Sandwich model?

The Feedback Sandwich model is a simple framework for giving feedback that aims to balance positive and negative aspects. The idea is to start and end with a positive comment, and sandwich the negative or constructive feedback in between. This way, you can acknowledge the strengths and achievements of the person, while also pointing out the areas of improvement and suggesting solutions. The Feedback Sandwich model can help you avoid being too harsh or too vague, and instead be specific, clear, and supportive.

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Catherine Sharobim

Deputy marine projects Manager for Planning and Development@ SEAPRO GROUP | Offshore Oil and Gas Expert
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the Feedback Sandwich model is a communication technique that involves providing constructive feedback in a sandwich-like format, with positive feedback on either side and critical feedback in the middle. This model can be useful in giving better feedback as it allows the recipient to focus on their strengths and weaknesses, while also providing a balanced and actionable response. It can also help to avoid making the recipient defensive or dismissive of the feedback.

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Maged Elbedewi
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The feedback sandwich is one way to organize your feedback so it's more balanced and easier to deliver. By offering “keep behaviors,” or praise, at the same time you're offering “change behaviors,” or criticism, you demonstrate to employees that you see performance strengths as well as performance deficits.

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2 How to apply the Feedback Sandwich model?

If you want to use the Feedback Sandwich model effectively, there are some guidelines and tips to follow. Before giving feedback, it's important to prepare and think about the main points you want to convey. Make sure you choose an appropriate time and place with enough time and privacy. Start your feedback with a positive comment, expressing appreciation and recognition for the person's work, effort, or contribution. Then give the negative or constructive feedback in an honest and objective manner, focusing on behavior or outcome. Finally, end with a positive comment, expressing your confidence and support for the person. Offer your help and guidance if needed, and express your hope and expectation for their future performance or behavior.

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Birhanu chanyalew

Director of communication and foreign media monitoring and evaluation
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If you want to use the Feedback Sandwich model effectively, first understand the issue by reading more and the feedback shows expertise knowledge, and skill. This knowledge is approved and assured by experimentation and supported by evidence. so giving feedback is not an easy activity. In Ethiopia, there is a proverb that before we speak think more about what we speak. so do not give feedback that do not know and give feed back that you know more about it

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3 What are the benefits of the Feedback Sandwich model?

The Feedback Sandwich model can have several benefits for both the giver and the receiver of feedback, such as reducing defensiveness and resistance, increasing motivation and self-esteem, improving communication between giver and receiver, and enhancing learning and improvement. It does this by showing respect, acknowledging strengths and potential, creating a climate of trust, and providing specific and actionable feedback. All of these elements help to create a positive feedback experience.

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4 What are the limitations of the Feedback Sandwich model?

The Feedback Sandwich model is not a perfect or universal solution for giving feedback. It has some limitations and drawbacks that you need to be aware of and avoid, such as being perceived as insincere or manipulative if the positive comments are not genuine or relevant, or if they are used to soften the negative feedback. Additionally, it can be confusing or ineffective if the negative feedback is not clear or specific enough, or if it is diluted by the positive feedback. Furthermore, it can be counterproductive or demotivating if the person receiving feedback becomes complacent or ignores the negative feedback, or if they don't feel that the positive feedback is deserved or meaningful. Finally, it can be inappropriate or insensitive if the negative feedback is too harsh or serious, or if it involves a sensitive or personal issue that requires more empathy and care.

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5 How to adapt the Feedback Sandwich model?

The Feedback Sandwich model is not a one-size-fits-all approach. You need to tailor it to the context, situation, and person you are giving feedback to. You should consider the frequency and timing of your feedback - regular and prompt feedback can avoid overwhelming the person, whereas occasional or delayed feedback can emphasize positive feedback more. Additionally, consider the goal and purpose of your feedback - if you want to praise or reward the person, focus more on the positive feedback, and if you want to correct or improve them, focus more on the negative feedback. Lastly, consider the personality and preference of the person - if they are confident and open to feedback, be direct and honest with your negative feedback, but if they are insecure or sensitive to feedback, be more supportive and empathetic.

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Catherine Sharobim

Deputy marine projects Manager for Planning and Development@ SEAPRO GROUP | Offshore Oil and Gas Expert
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Begin with positive feedback: Start the conversation by acknowledging the person's strengths, skills, and accomplishments. Give specific, behavior-based feedback: Provide examples of the specific behaviors or actions that need improvement, and explain how those actions affect the team or organization. End with a call to action: Suggest specific steps the person can take to improve their performance or behavior and offer your support in helping them make those changes.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use the Feedback Sandwich model to give better feedback?

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1 What is the Feedback Sandwich model?

2 How to apply the Feedback Sandwich model?

3 What are the benefits of the Feedback Sandwich model?

4 What are the limitations of the Feedback Sandwich model?

5 How to adapt the Feedback Sandwich model?

6 Here’s what else to consider

Interpersonal Skills

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How can you use the Feedback Sandwich model to give better feedback?

1

2

3

4

5

6

1 What is the Feedback Sandwich model?

2 How to apply the Feedback Sandwich model?

3 What are the benefits of the Feedback Sandwich model?

4 What are the limitations of the Feedback Sandwich model?

5 How to adapt the Feedback Sandwich model?

6 Here’s what else to consider

Interpersonal Skills

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