One high-value example of how automation can improve operations is the end-to-end processing of claims. An agent must gather customer data from various sources, such as policy administration systems, documents, third-party systems, and claims processing systems before they can start processing a claim. It can take a lot of time to manually search for the correct information in various locations, whether virtual or not. Once the data has been gathered, manually entering it into the system is a common source of errors. #insuranceagent #insurancebroker #insurancenews #digitaltransformation
