The most recent UK Insurance Sentiment Index, produced by PwC in partnership with DataEQ, indicates that inaccessible digital platforms and a dearth of online service capabilities are hindering the overall customer experience for UK-based insurers. The findings showed that the majority of unfavorable tweets were specifically related to complaints about past, present, and potential clients' experiences with the insurer's website navigation, app, website downtime, and network speed. An interesting read from Reinsurance News. Have a nice weekend everyone. #insuranceindustry #digitaltransformation #UK #insurance
