Fusion VC的动态

In the early days of building a startup, a strong tech foundation takes center stage. But if you want people to actually love using your product, there’s another piece of the puzzle that matters just as much: #CX. Prioritizing customer experience from day one can set startups apart in competitive markets, and the best ones invest in CX infrastructure within their first year. To equip founders with the tools to build best-in-class CX, we teamed up with Fusion portfolio company Quack AI and our friends at Google for Startups Israel for an event dedicated entirely to customer experience. We kicked things off with keynote Natalie Margolin on Support & CX in Hyper-Growth Companies, followed by Nadav Kemper leading a panel on How to Lead Hybrid Support Teams of Humans & AI, featuring Adi Raveh Gluska, Nadav Chomed, and Gil Almog. From what makes great service to the ongoing Man vs. Machine debate, we covered it all. Here’s what we learned: ? Customer support is embracing AI, and it’s delivering. ? Data is still king. A well-trained AI agent starts with quality information. ? Language and cultural barriers are fading fast. AI is bridging the gap like never before. ? AI trainers are the hottest new roles in CS, CX, and support, keeping AI sharp and effective. Now that’s an event to remember. Thanks to everyone who joined! Guy Katsovich | Yair Vardi | Amit Shechter | Aviram Roisman | Yuval Passov | Dikla Matias ?? Tali Talmid Flax #CustomerSupport #CS #AI