THE IDEA THAT LEARNING TO SOLVE PROBLEMS WELL IS THE ABSOLUTE MINIMUM REQUIREMENT "Up until an employee's tenth year with the company, we repeatedly administer a three-stage training process designed to develop problem-solving skills. All Toyota employees, domestic or overseas, learn problem-solving skills as the basis of Toyota's fundamental approach to getting work done. Toyota's philosophy is that, when an employee solves a problem, they make a contribution to corporate policies that ultimately are connected to user satisfaction. We inculcate our employees with the idea that learning to solve problems well is the absolute minimum requirement for success at Toyota." - Akio Matsubara, Senior Managing Director in charge of Human Resource Management Source: Akio Matsubara, "Special Committee for Management Innovation - Japanese Management " Photo Credits: Takagi Yousuke #People #Culture #Toyota #ToyotaWay #Toyotaproductionsystem #Toyotamanagementsystem #TPS #TMS #Business #Management #Lean #Manufacturing #Summary #Discipline #ProblemSolving #ProcessA3 #MinimumRequirement #FundamentalSkills
let’s not bring in japanese politics here
Absolutely right ??
Ex-Toyota company president and CEO. Management Coach, Consultant and Author.
3 个月This is very true So many additional benefits come from this policy: - The person’s knowledge of their work and the surrounding systems grows each time. The need for standardisation becomes clear, leading to true shitsuke (self discipline). The person’s personal value grows continually. This value stays with them whatever they choose to do. Managemnt can delegate problems knowing that they will be solved thoroughly.