Did you know that 89% of customers are more likely to make another purchase after a positive service experience? ??? Black Friday is the perfect time to shine when it comes to customer service. No business can be flawless during the busiest shopping season of the year, but actively managing customer feedback allows you to stay on top of issues as they happen. By addressing concerns quickly, you not only prevent negative experiences from escalating but can even turn them around to build lasting customer loyalty. ?? Read our insights on the importance of Black Friday review collection and management: https://hubs.li/Q02WzQ2k0 #BlackFridayStrategy #CustomerExperience #FeedbackManagement #CustomerLoyalty #CX #RetailTips

In the world of retail, it's not about reaching every customer—it's about reaching the right customer, at the right moment, with the right offer. Just like my dog knows exactly when and where to nap, data-driven loyalty programs know when to 'wake up' and engage customers when they’re most likely to convert. Loyalty is about more than just points and rewards. It’s about understanding behavior, anticipating needs, and delivering value exactly when your customer needs it. When done right, it’s like a perfectly timed nap: refreshing, revitalizing, and leaving you with a greater share of wallet (or in my dog’s case, a greater share of the couch).

Black Friday is fast approaching, and analysts predict continued growth for retailers this year. If you want to stay ahead of your competition, it's essential to prepare effectively. Join our webinar on the 26th September at 2pm GMT to learn how to avoid the 5 key pitfalls that could impact your success. We'll share strategies to enhance your operations, improve customer satisfaction, and boost sales. Don't miss this opportunity to make this Black Friday your best one yet! See the webinar link in the comment! #BlackFriday2024 #RetailMarketing #WebinarEvent

Wondering if Black Friday is worth the investment? There’s more to BFCM than discounts. In our latest blog, we share how retailers can shift from short-term sales goals to sustainable customer loyalty, even during the busiest shopping days of the year. Check it out and see how a strong contact centre can be a key to lasting customer relationships. ?? Read it here: https://bit.ly/3YRVxTs #BlackFriday #CyberMonday #CX #CustomerRetention #CustomerExperience

It’s not too late to boost your Black Friday margins! As we gear up for the biggest shopping event of the year, consider adding an extra layer of value for your customers with SureBright product protection. Not only does it enhance customer confidence, but it also opens up a new revenue stream for your business. Why SureBright? Increased Customer Trust:?Offering product protection shows you stand by the quality of your products. Additional Revenue:?Earn extra margin on every sale with our seamless integration. Customer Satisfaction:?Provide peace of mind and improve customer loyalty. Don’t miss out on this opportunity to maximize your Black Friday sales. Enable SureBright product protection today and watch your margins grow! #BlackFriday #Ecommerce #CustomerExperience #RevenueGrowth #ProductProtection #InsureTech #Technology #ExtendedWarranty #Retail

Black Friday is a blessing for sales but a potential curse for customer service. ??? The shopping surge can skyrocket revenue, but it also brings a wave of customer complaints that can make or break your brand’s reputation. Are you prepared to handle complaints in real-time? ?? Our latest blog covers expert tips for managing customer complaints during the Black Friday rush so you can keep customers happy and protect your brand. ?? Read more: https://hubs.li/Q02XGbSf0 #BlackFriday #CustomerComplaints #RealTimeSupport #HellopeterBusiness #ReputationManagement #CustomerService #ReviewSoftware

Get ready to shine this Black Friday! Make sure to avoid these mistakes. 1?? Ignoring mobile shoppers: They’re a HUGE part of your audience! ?? 2?? Not preparing for traffic: Your site can’t crash when sales are rolling in! ?? 3?? Forgetting customer engagement: Don’t leave them hanging post-purchase! ?? Save these tips for later! #verticalresponse #emailmarketingservice #emailmarketingcompany

The modern customer is a savvy shopper. ???♂? They're constantly on the hunt for the best value for their money, willing to scout for unbeatable deals across multiple platforms. ???? How do you ensure cross-shoppers don't just take advantage of your sales and move on? Loyalty Programs: Make returning to your store rewarding with offers that encourage larger baskets and repeat visits. Personalized Offers: Use customer data to offer recommendations tailored to their preferences and previous shopping behavior. Product Bundles: Boost average order values through value-packed bundles, like meal-kits, that tempt customers to add more to their carts. Use these three strategies to ensure your stores are a destination, not just another stop on a larger shopping trip.

?? Boost Your Retail Sales with these Quick Tips: ?? Increase Foot Traffic: - Partner with nearby businesses to create a local shopper's event. - Offer exclusive in-store discounts or flash sales. ?? Improve Conversion Rates: - Train staff in upselling/cross-selling techniques. - Ensure a strong in-store customer service experience. Maximize every opportunity! #RetailSales #SalesOptimization #IncreaseTraffic #ConversionBoost

This Black Friday, it’s all about turning the rush into real results. Your site is packed with eager shoppers, but here’s the challenge: how do you make sure every click adds to your bottom line without risking customer satisfaction? We’ve got Deborah O'Malley, Founder of GuessTheTest, and Linda Bustos, Founder of Ecom Ideas, joining us to share how to leverage Black Friday traffic with confidence. They’ll guide you on setting up high-stakes A/B tests, offer tips for interpreting results during peak traffic, and reveal strategies to avoid common pitfalls—ensuring your tests drive impactful results without risking revenue. ?? Rush, rush! Save your spot here:?https://lnkd.in/dtXP6xqm