Nous Infosystems的动态

The customer experience is vital to an organization’s success. And more and more are turning to #AI solutions to make them even better. See why and how here – it’s a must-read! #GenAI #CX #CDW #WeGetIT https://dy.si/f4SSh

Would definitely recommend all my connections to register for this webinar and explore the strategies for enhancing engagement and loyalty in CX. #cxevents #customerexperience #cxmatters #webinar

Happy customers aren't just returning customers—they're brand evangelists. But in today's on-demand world, providing "good" customer service isn't enough. That's why the technology, media, and telecom (TMT) industry is focusing on deep data analysis and autonomous AI interactions to deliver exceptional customer experiences. We delve into how AI can: ?? Generate a 3-5% increase in revenue ?? Automate up to 50% of customer care interactions ?? Boost productivity by 30-45% We explore how TMT companies can inspire customer loyalty by providing seamless omnichannel experiences and designing robust and scalable customer experience strategies that adapt to future innovations. #GenAI #AI #DataAnalytics #Telecommunications #Telco #CustomerExperience #DigitalTransformation https://lnkd.in/e4WS7j-r

AI is everywhere! ?? Brands need to get on board with the latest tech to wow their customers and meet their rising expectations. Dive into the Financial Times article to find how #AI has transformed the customer experience ?? https://lnkd.in/dT8mP_By #OneCommunicationsPlatform #CX #GenAI #ConversationalAI #AITrends

BLOG : Customer experience powered by AI cannot thrive with legacy thinking and processes Customer experience (CX) is more critical than ever in today’s fast-paced digital world. As technology advances, the expectations of customers have also evolved, demanding more personalized, proactive, and efficient interactions. Read the blog here : https://lnkd.in/ggcaPi_G We would like to hear your thoughts on the same, so, please comment to share your opinion. #AIcx #CustomerExperience #CX #FutureofCX #AIpowered #CXStrategy #DigitalTransformation #LegacyToInnovation #TechRevolution #AIRevolution #DisruptiveTech #legacythinking #AI Vinay Mahajan B.J. Venkatesh Shyam Valloornatt Balaji Krishnamoorthy Abhimanyu Diwaker Srikanth M Srini V S Arvind Sharma K Lisha Akshay Divya Shetty Praveen R Gowda B J Lokesh Chandra M Pooja K Venki R Jawaharlal Nehru G Thirupathi S Manjunath MS Shilpa Pradeep Smital Dhavane Abishai c Aravinth C Benjamin Samuel Vijay Kumar ITServe Alliance Punjabi Chamber of Commerce

Businesses are embracing chatbots for round-the-clock support. How can chatbots enhance your customer experience and what do you think of this trend? #CustomerService #Chatbots #Chatbot #CustomerSupport #Innovation #AI #Innovations #TheFutureIsNow #Revolution #FutureReady #CX #customerexperience #DidYouKnow #artificialintelligence #conversationalAI #247support #alwaysavailable #roundtheclock #convenience #CustomerCare #SocialMediaMarketing #contentmarketing #socialmediastrategies #JalebiDesign #JForJalebi #SocialMediaMarketing101 #GrowWithJalebi #SocialMediaFacts #DigitalMarketingAgency #DesignAgency

60% of customer service and support leaders report they are under pressure from leaders in their enterprise to adopt GenAI. Uncover how to effectively implement GenAI use cases to enhance productivity and customer experience ?? https://gtnr.it/3YQSaNY #GartnerCSS #AI #CX #CustomerServiceAI

With retailers and customers alike searching for the ultimate in-store #CX, one technology rules the roost. Explore the three ways #AI can take the customer experience to an entirely new level. https://cdw.social/4aPCa27 #GenAI #Automation

Thrilled by the insightful discussions on fascinating topics and AI in Customer Experience I've heard today. Eager to see what comes next! Met some amazing contacts - and if you are here as well, feel free to reach out to me! #NICEi2024 #NICEInternational #Digitalization #CX #AI

The 2024 State of Customer Service and Customer Experience (CX) Study reveals a strong consumer preference for personalised experiences, with 81% emphasising the importance of tailored interactions across preferred channels like social media, chat, and apps. This personalised approach not only enhances customer satisfaction but also boosts loyalty and drives #sales. Elizabeth Tobey, head of Marketing, Digital & #ArtificialIntelligence (AI) at a leading CX AI platform provider, underscores that effective personalised CX goes beyond mere recognition of a customer's name. The key is to bring convenience and eliminate "friction", which involves removing needless steps to provide the customer with the easiest and most seamless experience. According to Tobey, leveraging #AI technologies to streamline processes can significantly improve customer experiences. This enables #businesses to anticipate and offer tailored interactions and recommendations that meet customers' unique needs. Read more on how personalised experiences are reshaping customer interactions: https://lnkd.in/eg3WbXgC #Socium #SociumReads #CX #CustomerExperience #CustomerService