An essay in Public Relations Review argues that large organisations should take a more strategic and thoughtful approach to their public relations engagement, specifically the amount of media and content they publish. Press releases, blogs, and social media posts are used as activity metrics rather than relationships. César García Mu?oz, Ph. D. argues that increasing content quantity leads to content inflation, hyperbole and exaggeration, detracting attention from social issues. This phenomenon contributes to a so-called Tragedy of the Commons in the public sphere, as self-interest conflicts with the common good. The economic concept, dating back to the 19th century, warns against depleting shared resources due to self-serving actions. It describes the situation in a shared-resource system where individual users, acting independently according to their own self-interest, behave contrary to the common good. This is the root of the argument that critical theorists, from German philosopher Jürgen Habermas onwards, have made against public relations activity as a corruption of the public conversation and a vehicle to promote consumerism and corporate self-interest. Some acknowledge the benefit of public relations to democracy, while others argue it remains too corporate-focused and lacks dialogue. Social media has exacerbated the issue, intensifying competition for attention. The proposed solution limits public relations content creation to address the Tragedy of the Commons, enhance the public sphere's viability, and promote corporate social responsibility. The annual Communications Trend Radar 2024 reported that the value of information is declining as the volume and accessibility of content continue to grow exponentially. It suggested that communications practitioners must develop strategies to cut through the noise, identify relevant insights and deliver meaningful content to their stakeholders. This paradox is at the heart of corporate communications and media business models. García's call for an ecology of public relations content emphasises quality over quantity, advocating that less would be more. It's an argument that will resonate with anyone working in corporate communications or public relations. -- César García, Is public relations a Tragedy of the Commons (TOTC) for the public sphere The need for an ecology of content, Public Relations Review, Volume 50, Issue 4, 2024, 102478, ISSN 0363-8111
100% Stephen it sure does. However while comms may advocate for ‘less is more’, the sheer volume of content being shared now and from varying sources is resulting in quality being undermined by volume..so many I talk to I now simply express overwhelm and the result a diminishing capacity and indeed desire to differentiate. While an organisation might have a solid intent we also have to consider the environment ..
For too many organisations quantity is prized over quality. This means that important messages are often ignored. Communications shouldn’t be noise, it commonly is.
An interesting read, but too simplistic in its analysis. First I would challenge that public attention is a limited good - on the contrary. And while the text takes reference to many renowned thinkers, it totally neglects system and network theory as well as CCO approaches to Corporate Communications. Against that backdrop I would argue that a growing population of people with more differentiated interests and which is more inclusive and better connected does need hypercommunication to coordinate itself. On a very practical level: sustainability in communications is adressed in the discipline of content strategy. Nevertheless it's important to re-think our practices and to that end the essay contains some provoking thoughts, so thanks a lot for sharing.
First and foremost, in the public sector we owe it to our public to provide clear and insightful information about our organisation, what it does and why. I feel that owned media (our own websites in particular) are overlooked as a way to provide this. Invest in meaningful owned content so that those who want it can find it. Then look at appropriate opportunities to reach out and connect people to it. Websites that are relatively static brochureware, or that don’t provide transparency for the public, are a wasted opportunity.
Yes yes yes yes!!!! Just a note to add - I think many writers/pr/comms people etc. forget that audience impact should be the Number 1. consideration when putting together any content or release. Not business impact, that''s considered early in the strategy/planning and focusing on it at the creation stage only makes for irrelevant/uninteresting, one size fits all content. All business impact from communication methods relies on how effectively the audience received and interpreted the message ?? and that should be the consideration for all content
Great paper. 27$ for personal use. Full link below Part of the conclusion is so obvious though (quality over quality). And yet, the majority of PR software vendors and publishing platforms are introducing generative AI to help PR's send more stuff faster...Sure, there is a place for writing assistance...But I'm sure we all agree it's not 'give me a few keywords and I'll poop out a 2 page press release for you' Link to paper https://www.sciencedirect.com/science/article/abs/pii/S0363811124000572?dgcid=rss_sd_all
And as Joni Mitchell said' we don't know what we've got 'til it's gone'.
An important contribution to the debate. It describes one of the central #dilemmas of modern corporate communication. Not only for large companies. The increasing focus on #attention as the first stage of the communication process between organizations and their stakeholders comes at the expense of the #quality and #depth of #content.
Mike Norris well worth a read after our conversations last week
Chief Executive at CIPR – Chartered Institute of Public Relations
8 个月One problem is that 99% of “efforts to cut through the noise” are just….. more noise. It is an interesting experience being with a room full of PR professionals being the only one arguing that the best contribution for the time being is to say nothing. Sometimes the urge to issue a statement becomes almost obsessive. Recently one suggested that the CIPR should issue a statement saying it wasn’t going to issue a statement. I like to remember the words of Jacques Chirac: “They have missed a great opportunity to shut up.”