MGI的动态

MetLife saving not only you but your children as well in single policy

We are pleased to announce Passenger has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 14 framework agreement. Public sector bodies can purchase Passenger's market-leading Customer Experience Platform via the Digital Marketplace, ensuring that procurement is faster and cheaper. Now, it's easier than ever to move fast and fix things. Find out more ?? https://lnkd.in/ewJ_dZYt

We're excited to announce that our Welcome Points trial will run until Spring 2025. Designed to enhance customer service and accessibility, these innovative touch-screen units offer journey planning information and allow passengers to call for assistance, even if staff are in a different part of the station. Created in collaboration with accessibility groups, the Welcome Points aim to make stations easier to navigate and more inviting for all passengers. If you're travelling from one of the participating stations, make sure to stop by the Welcome Points for help with your journey. https://lnkd.in/ey2hZjKj

The CX Network would like to wish all CX professionals a Happy CX Day! Today is more than just another day—it's a call to shape the future. As we enter this new chapter, let’s commit to making every interaction exceptional. We shouldn’t aim to just meet expectations—we should strive to exceed them. Let’s not only fix problems but foresee and prevent them. Let’s make this a CX Day to remember – for our customers, our associates, and for CX professionals around the world! ?? The future is CX, and the future starts now. ??

Precisely is here at FIS Emerald! Stop by booth #69 to learn how you can use data to deliver personalized customer experiences that drive customer engagement and loyalty. https://okt.to/qcWf1D #FISEmerald #FIS #CCM #CX #CustomerExperience #CXP #FinTech #FISEmerald2024 #FISEmerald24

A global leader in airline technology solutions achieved commercial success with the help of Cybage’s advanced tech stack and NDC Standards. By streamlining air shopping processes and enhancing pricing accuracy, we improved customer satisfaction and operational efficiency. Read the full story to discover how our development expertise positively impacted their operations." Read More - https://lnkd.in/dKMwk7D5 #TravelAndHospitality #AirlineTechnology #CaseStudy #SuccessStory Tapas Lenka | Bhushan Navare | Vikram Chopra

Precisely is here at FIS Emerald! Stop by booth #69 to learn how you can use data to deliver personalized customer experiences that drive customer engagement and loyalty. https://okt.to/vQt9u0 #FISEmerald #FIS #CCM #CX #CustomerExperience #CXP #FinTech #FISEmerald2024 #FISEmerald24

Frequent flyer programmes vs loyalty ecosystems Rogier Van Enk, SVP Customer Engagement at Finnair mapped out the changing loyalty and retail landscapes, breaking them into: ?? Challenges ?? Passenger expectations ?? Role of technology in this evolution Speaking on loyalty, Van Enk predicted a shift from traditional frequent flyer programmes towards loyalty ecosystems. Full interview out now: https://wp.me/pdIrRr-7jj #aviationfest

?? Announcing the Trusted Service Awards 2025! We're thrilled to launch our 11th annual Trusted Service Awards, celebrating businesses that consistently deliver outstanding customer experiences. Since 2014, we've recognised over 2,000 customer-centric businesses annually who go above and beyond for their customers. This prestigious recognition comes in four tiers: ? Trusted (4.0-4.4 rating, 50+ reviews) ?? Gold (4.5+ rating, 50+ reviews) ?? Platinum (3 consecutive Gold wins) ? Exceptional Service (Top 32 highest-rated businesses) What makes these awards special? They're based entirely on verified customer feedback, providing genuine proof of service excellence. As Steve Heapy, CEO of Jet2.com and Jet2holidays, puts it: "It's a real stamp of approval... clearly showing that we are doing right by customers." Previous winners like Croner-i, Vauxhall, and Elegant Resorts have leveraged their awards to: - Build customer trust - Enhance marketing campaigns - Boost team morale - Drive continuous improvement Is your business ready to join this elite group of customer service champions? https://hubs.la/Q033jyw30 #FeefoTrusted #TrustedServiceAwards2025 #CustomerExcellence #BusinessAwards #CustomerService