Jeff Frick的动态

Today I would like to talk about a new perspective on hospitality. We've all heard the phrase 'the customer is always right,' but what if we shifted our focus to prioritize the well-being of both our guests and employees? First of all, let's acknowledge that hospitality is a demanding industry. Long hours, high stress, and low pay can take a toll on workers. By prioritizing their needs and creating a positive work environment, we can improve the overall experience for everyone involved. Additionally, as guests become more aware of social issues and sustainability, it's important for hospitality businesses to adapt. This means offering eco-friendly options, supporting local communities, and promoting diversity and inclusion. But what about the customer? Of course they're important, but instead of blindly catering to their every demand, let's focus on creating an authentic and meaningful experience. This means listening to their needs and preferences, but also offering unique and personalized touches that go beyond the standard expectations. By prioritizing the well-being of both employees and guests, we can create a more sustainable and fulfilling hospitality industry. Let's move away from the outdated notion of 'the customer is always right' and towards a more holistic approach that benefits everyone involved. What's your take on this ? Thanks for reading, and let's continue to push for positive change in the hospitality industry. #Hospitality #sustainability #wellbeing

Chip Conley joins us today to share what he's learned about life, meaning - and how hospitality can enable it all. Listen here now: https://lnkd.in/gQiuvTW8 Some takeaways: 1) Encourage Rest and Recreation: Not only for yourself and personal wellbeing, but implement policies that enable your staff to take breaks and recharge. 2) Invest in both Personal and Social Wellness: Offer amenities and services that promote personal wellness (like gyms, sleep hygiene tools, and healthy dining options) and social wellness (opportunities for guests to connect with each other and the local community). 3) Create Local Experiences: Design experiences that allow guests to "live like a local," providing them with the opportunity to immerse themselves in the neighborhood and connect with its culture and people. 4) Foster Social Connections: Recognize the importance of social wellness for guests and staff. Create spaces and opportunities for meaningful interactions to combat the loneliness epidemic and enhance the sense of belonging. 5) Adopt a Conduit vs a "Can Do It" Mindset: As a leader, focus on being a conduit for ideas rather than trying to do everything yourself. Empower your team to take ownership of projects and initiatives, fostering a collaborative environment. 6) Seek Time Affluence: Manage your time and commitments to allow space for creativity and strategic thinking. This will enable you to be more effective in generating and implementing new ideas. 7) Incorporate Experiential Learning: Offer programs and activities that encourage guests to try new things and learn in an experiential way, which can lead to transformative experiences and repeat visits. 8) Leverage Expertise for Programming: Bring in diverse and world-class teachers or speakers to enrich your hospitality offerings and provide unique learning experiences for guests. 9) Reflect and Learn Continuously: Consider keeping a "Wisdom Journal" to reflect on lessons learned, both personally and professionally. 10) Seek Awe and Exploration: Taking "awe walks" can inspire wonder and a fresh perspective on life, which can rejuvenate the spirit and enhance overall well-being. -- If you enjoyed this... 1) Leave a comment below on what stood out to you from this 2) Share this with your network 3)?Follow?Hospitality Daily?here on LinkedIn so you don't miss more stories like this Thanks! - Josiah

**?? How Hospitality Mirrors Our Daily Lives ??** 1. **Warm Welcomes ??**: Just like a great host, we greet our day with positivity and kindness, setting the tone for everything that follows. #WarmWelcome #Positivity 2. **Attention to Detail ??**: Both in hospitality and daily life, small touches make a big difference, showing care and enhancing experiences. #AttentionToDetail #LifeSkills 3. **Serving with a Smile ??**: Whether at home or in the industry, offering service with a smile brightens everyone’s day. #ServiceWithASmile #HospitalityMindset 4. **Problem-Solving ???**: Life and hospitality are full of unexpected challenges, and quick thinking is key to finding solutions. #ProblemSolving #Adaptability 5. **Building Connections ??**: Strong relationships are the foundation of both personal life and hospitality, creating a network of trust and support. #RelationshipsMatter #Networking 6. **Communication is Key ???**: Clear communication ensures smooth interactions, whether it’s with family, friends, or guests. #EffectiveCommunication #HospitalityEssentials 7. **Creating Comfort ???**: Just like in hospitality, we strive to make our surroundings comfortable and welcoming for ourselves and others. #CreatingComfort #WarmEnvironment 8. **Respect and Empathy ??**: Both realms demand respect and understanding, allowing us to connect deeply with others. #RespectAndEmpathy #HumanConnection 9. **Time Management ?**: Juggling multiple tasks efficiently is crucial, whether running a home or a hotel. #TimeManagement #Productivity 10. **Continuous Improvement ??**: Just as the hospitality industry evolves, so must we, constantly learning and growing in our daily lives. #ContinuousImprovement #PersonalGrowth "How do you incorporate hospitality principles into your daily life? Share your thoughts in the comments below! Let's connect and explore how these practices can enhance our personal and professional lives. #HospitalityInLife #DailyGrowth"

?? REMINDER: We are reading chapters 6-10 of Unreasonable Hospitality this week! This Week's Reading Preview: The key themes from this week's chapters are hitting close to home for me right now! Over the last couple of weeks, I've found myself immersed in conversations about these fundamental concepts with colleagues and friends, as we collectively work to implement meaningful changes. - Pursuing a True Partnership - Setting Expectations - Breaking Rules and Building a Team - Working with Purpose, on Purpose - Creating a Culture of Collaboration It seems like, in general, we're experiencing a return to basics in today's business world, focusing on refining our fundamentals amidst external pressures and the rapid pace of technological change. Periodic resets are healthy and necessary in building success. Just like a strong foundation is crucial before building a house, revisiting basics provides the essential framework for navigating challenges and seizing opportunities in today's landscape. I'm curious—are these themes relevant for you in 2024 so far? Is there a back-to-basics practice you're currently focused on? #virtualbookclub?#hospitalityiscolor

It's no longer "Look after the guests, and the money will look after itself." In today’s world, it’s clear: Take care of your employees first... When employees thrive, so does your business—repeat customers, glowing reviews, and loyal teams drive sustainable growth. Every employee, whether guest-facing or behind the scenes, plays a vital role in the guest experience. As an industry, I believe we are ready to empower employees through software that is easy to learn, easy to navigate, and easy to use. And as a result, the guests will benefit and the bottom line will grow. Take care of your people, and they’ll take care of everything else. #hospitalityleadership #hospitalitytechnology #hotelmanagement #hotelier #guestexperience

For hospitality-based businesses, positive guest experiences are the key to success. And in the #hospitality industry at large, employees are primarily responsible for providing these experiences, which is why it’s crucial to ensure your employees are happy at work. Read our latest blog post for tips on how to keep your staff members happy and engaged:https://hubs.la/Q02KzvBc0

It puts the "Hire happy people" adage on its head. Because even happy people need the right tools to do the job well, serve the guest well, and serve the company well. The accounts receivable clerk for example, we see job satisfaction go down when they are frustrated over the incredibly tedious and time-consuming task of handling management invoices, then they face the frustration of upper management for delayed, inaccurate, or missing payments. Instead, imagine their joy when they get to use a software that facilitates every aspect of their job and seamlessly connects property payables, corporate reporting, and business intelligence! One back-office platform that gets the job done and empowers people! #hospitalityERP Hotel Investor Apps (HIA) #ERP, #AccountingSoftware, #BusinessIntelligence

Your employees are your most valuable asset. ?? Invest in their well-being and watch your business flourish. ?? A hotel without happy employees is just a building. ?? Create an environment where your team thrives and see the difference it makes. ?? In hospitality, the key to exceptional service is a happy and healthy team. ?? Prioritize their well-being to elevate your guest experience. ?? People first. Buildings and amenities come second. ?? It’s the human touch that leaves a lasting impression. ?? Employee well-being is the cornerstone of great hospitality. ?? A supported team means happier guests and better business outcomes. ?? Remember, it’s not the building that welcomes guests, but the people inside. ?? Foster a supportive and engaging work environment. ?? Invest in your people and they will invest in your guests. ?? A thriving team is the heart of successful hospitality. ?? A thriving workplace starts with caring for your team. ?? Happy employees lead to happy customers. ?? Success in hospitality isn’t just about service; it’s about ensuring the well-being of those who provide it. ?? The best guest experiences come from a team that feels valued and supported. ?? Invest in your staff’s well-being for long-term success. ?? Image Credit: Maria Navarro #Hospitality #EmployeeWellbeing #WorkplaceWellness #CustomerExperience #TeamSupport #EmployeeEngagement #MentalHealth #HospitalityIndustry

In the hospitality industry, cognitive intelligence and emotional awareness are essential for delivering exceptional service. Cognitive intelligence, or the ability to think logically, solve problems, and make informed decisions, enables hospitality professionals to manage operations efficiently, optimize resources, and innovate solutions to meet guests' needs. It ensures that processes run smoothly, enhancing overall guest satisfaction. Emotional awareness, or the ability to understand and manage one's own emotions and empathize with others, is equally crucial. It allows hospitality workers to connect with guests on a personal level, respond to their emotional cues, and provide a warm, personalized experience. This empathy fosters a welcoming environment and builds strong guest relationships, encouraging repeat business and positive reviews. Together, cognitive intelligence and emotional awareness create a balanced approach to hospitality. The brain ensures operational excellence and strategic thinking, while the heart nurtures guest relationships and emotional connections. This combination is vital for sustaining a competitive edge and achieving long-term success in the hospitality industry. #EmotionalIntelligence #EmotionalResilience #MentalHealth ##Empathy

So true that the people are the business. Hiring great people is important from the start, and then investing in growing your hotel team's skill set certainly has a high ROI.