$1.2-Billion managed - MyAmazonGuy.com Agency Founder - Leveling Up Amazon Brands thru CTR PPC SEO Catalog Troubleshooting Trademarks Refunds | Amazon FBA Thought Leader
If you're trying to remove negative product reviews on Amazon, pay special attention to the T&C. If any of the follow are violated, you can cite it, and you'll see negative review removal requests go a lot faster! Be sure to quote the rule in your tickets. Profanity or harassment It's OK to question beliefs and expertise, but be respectful. We don't allow: ??Profanity, obscenities, or name-calling ??Harassment or threats ??Attacks on people you disagree with ??Libel, defamation, or inflammatory content ??Drowning out opinions. Don't post from multiple accounts or coordinate with others. #amazonreviews #amazonfba
Even doing that... multiple times... gets rejected more often than not. It took me probably 10 tries of getting profanity removed and that is straightforward. Made me question their ability to do anything... Libel, defamation and inflammatory content... is harder yet to get them to acknowledge. We had a social media brigade review attack on a brand earlier this year - and many people who had never purchased the product were leaving defamatory content on anything related to the brand. We probably got less than 5% of it removed - despite numerous tickets citing their policies.
Great tip! Understanding the terms and conditions is important to navigate the negative review removal process on Amazon effectively. Being respectful and citing specific rules will definitely help expedite the request.
Thank you for discussing critical issues
Great advice! What are some other common violations of the T&C that can be cited to remove negative product reviews on Amazon?
Healthy criticism is always acceptable! Personal attacks is not acceptable!
Very practical advise.
Opening a ticket under which reason?
How should one approach questioning beliefs and expertise while still maintaining respect on Amazon? Steven Pope
Founder, Elite Commerce Group | E-Com & Retail Media - Amazon, Walmart, Instacart, Criteo | Banned from Chuck E. Cheese | USMC Combat Vet
1 年You can often get this done by filing cases over and over and over. I would never take the first negative response from the support associate as the final answer.