What's New in Full Dining, after the Pandemic? Survey says ... Outback Steakhouse moved into the top spot after rising 8 percent, to an American Customer Satisfaction Index (ACSI) Satisfaction Index score of 83. The survey’s authors suggested the brand’s rollout of handheld ordering tablets, and new ovens and grills, helped the brand improve its order accuracy, food quality and food menu variety scores. Two additional steakhouses–LongHorn Steakhouse and Texas Roadhouse–each climbed 3 percent to meet Cracker Barrel (up 5 percent) in second place at 82 apiece. ACSI said that three of the top four scores belonging to steakhouses could soon be negatively impacted if record cattle prices continue. “With beef prices on the rise, these brands may face challenges in managing price increases and supply chain pressures,” added Forrest Morgeson. “On the other hand, the current inflationary environment is benefiting some of these brands as higher-income consumers opt for more affordable chain restaurants over pricier alternatives. This is definitely worth monitoring.” #franchisechat #restaurants #franchise #supplychain #beef
The full press release from the American Customer Satisfaction Index (ACSI) is here: https://www.theacsi.org/news-and-resources/press-releases/2023/06/27/press-release-restaurant-study-2022-2023/
Franchise Growth Strategist | Co-Producer of Franchise Chat & Franchise Connect | Empowering Brands on LinkedIn
1 年This looks interesting: Chick-fil-A remains the fast food king, but Jimmy John’s is challenging for the throne Chick-fil-A Restaurants-fil-A leads the industry – and all restaurants – for the ninth straight year after climbing 2% to an ACSI score of 85. The popular chain continues to set the standard with its exceptional combination of food, service, and technological quality. And yet, while Chick-fil-A improves year over year, its lead dwindles as the next three chains post gains of 4% or higher. Jimmy John's’s takes over sole possession of second place after rising 6% to 84 — truly living up to its “Freaky Fast” moniker by improving its mark for speed of check-out or delivery.? This in line with your expectations of quality, Joe?