Today Salesforce announced its “new Nonprofit Cloud” products, some of which will be available to customers this week. This new bundled suite of Salesforce products marks an architectural and price-point departure from the open-source mainstays like the Nonprofit Success Pack (NPSP) and Program Management Module (PMM). Here are the key takeaways for existing Salesforce customers (new customers face different decision points): - You can continue using your current architecture, licenses, and products without any change.? - Salesforce continues its Power of Us donation program, which provides 10 free licenses to qualified 501(c)3 nonprofits. - Salesforce reiterates its commitment to maintaining and keeping available NPSP, PMM, and Nonprofit Cloud Case Management. Given the large user base for the existing products, we expect that commitment is a long-term one. This support is critical to the operation of tens of thousands of nonprofits that have invested heavily in Salesforce over the years. I expect new features or enhancements to these products to be limited going forward.? - The 3 times per year Salesforce releases will continue to enhance the platform for existing nonprofit customers. If I look back over the past several years, features like dynamic forms and automation enhancements via Flow represent some of the most significant improvements to the user experience. - The license cost for the new Nonprofit Cloud products is significantly higher than licenses required for existing products that can use Sales Cloud or Platform licenses. After the first 10 free licenses, the price for the new Nonprofit Cloud is $60/user/month ($720/user/year).? - The new Nonprofit Cloud products will be available in stages over the next year. This week marks the initial release of the program and case management product. The fundraising and outcomes products are slated to be released later this year. As these other products are released they will only be sold as part of the single bundle of products. - Moving to these new Nonprofit Cloud products will require a full data migration to a new instance and rebuilding any customizations from your current system. The new products look architecturally similar to today’s products but are different enough that it will still be a significant effort. - One benefit of the new Nonprofit Cloud products is a single unified platform with access to program and case management, fundraising, and outcomes functionality all under one license. It is also bundled with advanced features such as Omnistudio and Data Processing Engine. While this package may be attractive for new customers with more ambitious intentions for Salesforce, we believe the increased cost and significant migration effort will not be worth it for many organizations. I’m happy to set up a call to discuss these changes with anyone who is trying to understand the impact of this announcement. https://lnkd.in/d4-evC2K #salesforce
Thanks Brad this is super helpful.
Thanks for this detailed summary - Nonprofit Salesforce folks - take a look at what's being discussed here. ??
Man. This hits different. ????
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Brad Struss, thank you for this post. Very interesting and topical for my company, we are currently researching options for a new CRM fundraising solution, and two of those fall under the Salesforce umbrella. Thank you for sharing.
Thanks Brad Struss. Lots to absorb!
Social Entrepreneur at Soapbox Engage
1 年Well-written post, right to the facts, much appreciated. "This new bundled suite of Salesforce products marks an architectural and price-point departure from the open-source mainstays like the Nonprofit Success Pack (NPSP)..." This shift not only hits on the technological and price aspects, but also in the community aspect. Significant nonprofit time (and money) investment went into community contributions to the core of the NPSP and other solutions. Ownership, or a feeling of ownership, in the development of these solutions was palpable by those that contributed. I'm hopeful Salesforce will find a way to continue that sense of connectedness to the end solution, but I'm afraid this will be much more challenging as all of this simply becomes part of core and closed source. The incredible ecosystem of organizations and contributors has been a major differentiator for Salesforce through the years. Keeping this ecosystem thriving is likely a big challenge ahead. I'm hopeful.