Barry Katz - Communicating Success的动态

Empathy is the first step towards making others feel significant. As a result, it can strengthen your relationship and reduce pushback. We all know empathy is important, but are we really empathizing? Empathy begins with seeing the other side. Try to feel beyond what is being said by the other person. Be aware of the other's concerns, preferences, frustrations, and needs. But seeing the other side isn't enough; we also need to show them that we see them. In order to effectively express empathy at work, and to address the other person's concerns, you can use the following empathetic sentences: "I see that this is important to you." "I imagine that this is a big request for you." "I can appreciate how frustrating this situation is for you." "I know you were expecting to receive it today, and the fact that it's been delayed has consequences." "I see how much pressure you are under." Building an emotional connection with our colleagues at work will be a lot easier if we demonstrate empathy in this way. #communicationskills?#communicationskillstraining?#engagement