"Errors using inadequate data are much less than using no data at all" - Charles Babbage. Data, insights, and storytelling can help you improve your Customer Experience. Here are 4 steps to achieve that, from our work at Gramener. Thanks to Debbie Levitt, ΔCX Author and the #Concentric team for inviting me to present at #DeltaCX. Here is the video from the online session. https://ow.ly/kgVA50yl7aR #datascience #customerexperience #customerinsights #datadrivenbusiness