USER NEEDS: "What is the best way to understand user needs?" I was asked this question recently. Here is my answer: - Well, there are at least 60 ways to understand user needs. https://lnkd.in/erkTPsh What I suggest is a combination of: - Contextual Inquiry and - Hierarchical Task Analysis. Contextual Inquiry is an alternative to the time-consuming activity of observing users for days or weeks. A site visit is performed at the user's usual workplace. During a 2-hour session (or so), the user is asked to simulate a task while explaining to the interviewer how and why each step is done.?https://lnkd.in/dzKR3SS Gerry Gaffney has a 3-minute guide to contextual inquiry on YouTube.? https://lnkd.in/eXbcrxC Contextual inquiry is part of the Contextual Design process or framework. https://lnkd.in/equYuCH After the interviews, use Hierarchical Task Analysis to make sense of and present the findings.?https://lnkd.in/eDXf_JG #UX #userresearch #uxresearch #userexperience #designresearch?
Contextual Inquiry has long been my favorite method for user research. You learn right away things you didn't already know that you would never likely ever discovered from a survey or large focus group, marketing's favourite tools.
Thanks for sharing its very helpful infomation.
It seems very interesting, I can't wait to have the time to check all of that ! I was wondering, could you add a bookmark function to your posts ? It would be great ! I use it often to keep interesting articles together.
You always have the best answers Kristensen... ????
User Experience // Strategy + Research + Design
8 个月Contextual inquiry is a good way to start, but always surprised how few UXers either know or utilise task analysis. I must confess, even I came late to the party with it, but I've discovered how useful it can be to interrogate the user's steps and find pain points in a system (that the user may not call out).