The risks of hiding your feelings

For all the supervisors who think forcing focused workers to fake smile somehow improves company culture, think again.

A new study suggests employees who force themselves to smile are more likely to drink heavily after work.

Well now you know why your employees go out for drinks after work. It's your "smile for the customer" policy. Employers may have to rethink it. Hmm, that explains the poor customer service at some establishments. #businessetiquette #workplaceculture #professionalskills #customerservicetraining

Take a look at our recently published study! Having to fake or suppress negative emotions with customers is linked to heavier drinking after work. This link is stronger for employees who are impulsive, or who lack control over how they have to perform their job. Shoutout to the other authors: Alicia Grandey (Penn State) Gordon Sayre (Penn State) and Michael R. Frone (U. Buffalo) #emotionallabor #customers #fake #employees #study #emotions https://lnkd.in/etpyWUy